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Browsing College of Economic and Management Sciences by Subject "Conceptual service quality management framework"

Browsing College of Economic and Management Sciences by Subject "Conceptual service quality management framework"

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  • A conceptual service quality management framework for the NSFAS 
    De Villiers, Johannes Herroekus (2022-12-07)
    The primary purpose of this study was to investigate the service quality management of the National Student Financial Aid Scheme (NSFAS) and to develop a conceptual service quality management framework to address the NSFAS ...

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