The relationship between emotional intelligence, work engagement, creativity and demographic variables

Abstract

The objective of this study was to investigate the relationship between emotional intelligence, work engagement, creativity and demographic variables. A non-experimental and cross-sectional survey design was used and the population consisted of 180 employees working within a call centre division of an insurance organisation in South Africa. The participating sample consisted of 85 respondents which indicated a response rate of 47.2%. The Trait Emotional Intelligence Questionnaire (TEIQue-SF), Utrecht Work Engagement Scale (UWES-17), the Creative Personality Scale (CPS) and the Alternate Uses Tasks were administered to all participants. A theoretical relationship was found by means of a literature study. The results of the empirical study suggest that there was a significant positive relationship between emotional intelligence, work engagement and creative personality. Emotional intelligence was reported to be a significant predictor of work engagement. Significant results were also found in terms of these constructs and demographic factors.