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Relationship between personality traits, psychological capital and job performance among sales employees within an information, communication and technology sector

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dc.contributor.advisor Oosthuizen, Rudolf Machiel
dc.contributor.author Naidoo, Ramona
dc.date.accessioned 2017-03-16T10:19:12Z
dc.date.available 2017-03-16T10:19:12Z
dc.date.issued 2016-02
dc.identifier.citation Naidoo, Ramona (2016) Relationship between personality traits, psychological capital and job performance among sales employees within an information, communication and technology sector, University of South Africa, Pretoria, <http://hdl.handle.net/10500/22153> en
dc.identifier.uri http://hdl.handle.net/10500/22153
dc.description.abstract This research explores the relationship between personality traits, Psychological Capital and job performance amongst sales employees within an Information, Communication and Technology (ICT) sector in South Africa. The study was conducted through quantitative research. The study used the Basic Traits Inventory short form (BTI) to measure personality traits; the Psychological Capital questionnaire (PCQ) to measure the Psychological Capital; and the Job Performance questionnaire (JBQ) to measure individual performance. A biographical questionnaire was also used. The questionnaires were administered to a population of 145 sales employees, 85 of whom were based in the company’s Johannesburg office, with the rest dispersed in the company’s Cape Town, Durban, Port Elizabeth, Bloemfontein, wider Free State and Mpumalanga offices. In view of the fact that the sample was small, 100% of the population was included in the study. A theoretical relationship between the constructs was determined and an empirical study provided evidence of the degree of relationship that existed between them. The results reveal significant relationships to exist between some sub-scales; however, statistical significance could not be reached for some correlations. en
dc.format.extent 1 online resource (xi, 149 leaves) : illustrations (some color)
dc.language.iso en en
dc.subject Personality traits en
dc.subject Psychological capital en
dc.subject Job performance en
dc.subject Individual performance en
dc.subject Positive organisational behaviour en
dc.subject Sales employees en
dc.subject Sales targets en
dc.subject Competitive advantage en
dc.subject ICT sector en
dc.subject Recruitment practices en
dc.subject.ddc 658.30440968
dc.subject.lcsh Personality assessment -- South Africa en
dc.subject.lcsh Job evaluation -- Psychological aspects en
dc.subject.lcsh Communication and technology -- South Africa en
dc.subject.lcsh Employees -- Rating of -- South Africa en
dc.subject.lcsh Sales personnel -- South Africa -- Attitudes en
dc.subject.lcsh Sales personnel -- South Africa -- Personnel management en
dc.title Relationship between personality traits, psychological capital and job performance among sales employees within an information, communication and technology sector en
dc.type Dissertation en
dc.description.department Industrial and Organisational Psychology en
dc.description.degree M. Com. (Industrial and Organisational Psychology)


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