Nthebe, Sello Samuel; Swart, Magdalena Petronella (Nellie); Queiros, Dorothy
(The British Library, 2020)
Over the past few decades, hotel guests’ service expectations grew from services such as check-in and
check-out (Cobanoglu, Corbaci, Moreo & Ekinci, 2003) to expecting hotels to, amongst others,
provide services relating ...