Electronic Technology As A Mechanism To Improve Service Delivery In South Africa: The Case For An Innovative E-Delivery Strategy For The Public Service

Abstract

Several academics and other concerned citizens have argued that in response to the complexity envisaged in the wide world of communication stretching across vast arenas, modern governments are compelled to utilize the abstract system of communication. Sometimes, governments have argued that this abstract imposition of communication is meant to stabilize the outcomes of complex inter-governmental synergies. Some have also argued that a single window system of communication can alleviate the complexities encountered in the delivery of vital goods and services in government settings. It is within this confine that this paper is forced to examine the concepts and ideas behind the institution of an e-Government strategy towards service delivery.