Safety as a priority at shopping centres in Gauteng: an assessment of existing security measures

Abstract

Violent crime and more specifically armed robberies constitute a growing threat to shopping centres in terms of their vulnerability to such criminal acts. These violent crimes are becoming ever more organised and sophisticated. Shopping centres across South Africa have become the latest targets for these syndicates. Due to the increasing number of armed robberies and violent crimes at shopping centres and the nature of violence used in these attacks, it points to a need for improvements to be made to the security measures that are in place at shopping centres. This study explored the risks and vulnerabilities at shopping centres that have led to the phenomenon of armed robberies at shopping centres in Gauteng; evaluated the current physical protection systems that are in place at shopping centres in Gauteng in order to assist with the reduction of shopping centre armed robberies; and recommendations were made for the implementation of effective security risk control measures at shopping centre’s across South Africa and specifically the province of Gauteng. Self-administered questionnaire surveys were used to explore the phenomenon from the perspectives of both retail employees and customers. The data collected from the questionnaires, utilising the non-experimental research design, were quantitatively analysed. Based on the findings from the study recommendations for the improvement of shopping centre security were formulated along with recommendations for future research.