Quality management of education in Ethiopian public universities

Biruk Solomon Haile

dc.contributor.advisor	Semuli, Kitch Qhobela
dc.contributor.author	Biruk Solomon Haile
dc.date.accessioned	2015-10-06T08:46:20Z
dc.date.available	2015-10-06T08:46:20Z
dc.date.issued	2014-12
dc.identifier.citation	Biruk Solomon Haile (2014) Quality management of education in Ethiopian public universities, University of South Africa, Pretoria, <http://hdl.handle.net/10500/19175>	en
dc.identifier.uri	http://hdl.handle.net/10500/19175
dc.description.abstract	Quality management of higher education is a vital concern today. The purpose of this study was to examine education quality management practices of Ethiopian public universities and to investigate a relationship between three dependent variables (planning for quality education, implementation of plans and performance improvement) and five independent variables (identification of quality education, considering customers’ needs, performance tracking, education quality management strategies and taking actions). Both quantitative and qualitative data were collected by means of questionnaires and interviews. Respondents of the questionnaire items were 170 education managers and student union representatives. In addition, ten senior instructors and ten senior students were interviewed. The responses obtained using questionnaires were analysed using frequencies, percentages, means, modes, chi-square tests and Spearman’s correlation. Responses obtained using open ended items on the questionnaires and interview responses were analysed qualitatively using themes of issues most frequently obtained. This study showed that: in most Ethiopian public universities the educational quality planning process is not participatory. There is a gap in using their plans in guiding their day to day activities. Most universities do not regularly collect data on satisfaction levels of their customers. Educational process changes are not tested on small scale before a wide spread application. It also showed that there is a strong positive relationship between performance improvement and the four independent variables namely: considering customers’ needs, performance tracking, teaching methodologies and taking actions in Ethiopian public universities. Consequently, recommendations have been given so as to improve education quality management practices of Ethiopian public universities. This study hopefully contributes a lot for performance improvement of similar higher education system.	en
dc.format.extent	1 online resource (xii, 162, ix leaves) : illustrations
dc.language.iso	en	en
dc.subject	Quality	en
dc.subject	Management	en
dc.subject	Education	en
dc.subject	Universities	en
dc.subject	Planning	en
dc.subject	Performance	en
dc.subject	Improvement	en
dc.subject	Quality assurance	en
dc.subject	Higher education	en
dc.subject	Educational management	en
dc.subject.ddc	378.1070963
dc.subject.lcsh	Education, Higher -- Ethiopia -- Quality control	en
dc.subject.lcsh	Public universities and colleges -- Ethiopia -- Planning	en
dc.subject.lcsh	Total quality management in higher education -- Ethiopia	en
dc.title	Quality management of education in Ethiopian public universities	en
dc.type	Thesis	en
dc.description.department	Educational Leadership and Management
dc.description.degree	D. Ed. (Education Management)