The relationship between personality variables and work performance of credit controllers in a bank

Coetzee, Olga

dc.contributor.advisor	De Beer, M.	en
dc.contributor.author	Coetzee, Olga	en
dc.date.accessioned	2009-08-25T10:57:12Z
dc.date.available	2009-08-25T10:57:12Z
dc.date.issued	2009-08-25T10:57:12Z
dc.date.submitted	2003-11-30	en
dc.identifier.citation	Coetzee, Olga (2009) The relationship between personality variables and work performance of credit controllers in a bank, University of South Africa, Pretoria, <http://hdl.handle.net/10500/1841>	en
dc.identifier.uri	http://hdl.handle.net/10500/1841
dc.description.abstract	The primary aim of the research has been to determine whether there is a relationship between personality variables as measured by the Occupational Personality Questionnaire (OPQ32i) and the work performance of credit controllers in a bank. Work performance was measured by means of internal company data sources. A literature review was used to verify whether there is a theoretical relationship between personality and work performance and strong evidence was found. The sample consisted of 89 credit controllers. The relationship between personality variables and work performance was determined by means of correlation studies and multiple regression analyses. Results are reported both in terms of statistical significance and effect sizes. Key terms: personality, work performance, credit control, personality trait theory, Sixteen Personality Factors questionnaire (16PF), Occupational Personality Questionnaire (OPQ).	en
dc.format.extent	1 online resource (139 leaves)
dc.language.iso	en	en
dc.subject	Personality variables	en
dc.subject	Occupational Personality Questionnaire	en
dc.subject	Work perfomance	en
dc.subject	Banks	en
dc.subject	Credit controllers	en
dc.subject.ddc	658.3019
dc.subject.lcsh	Personality and occupation
dc.subject.lcsh	Interorganizational relations
dc.subject.lcsh	Organizational behavior
dc.subject.lcsh	Occupational Personality Questionnaire
dc.subject.lcsh	Credit departments -- Employees
dc.subject.lcsh	Credit control -- Employees
dc.subject.lcsh	Employees -- Rating of
dc.subject.lcsh	Sixteen Personality Factor Questionnaire
dc.title	The relationship between personality variables and work performance of credit controllers in a bank	en
dc.type	Dissertation	en
dc.description.department	Industrial and Organizational Psychology	en
dc.description.degree	M.Com. (Industrial Psychology)	en