A cost-benefit analysis of document mnagement strategies used at a financial institution in Zimbabwe: A case study

Abstract

Information created and used by a business is managed in documents, usually captured as records stored, maintained, distributed or communicated in some format. Broadly, electronic, paper and micrographic document management strategies are used by many organisations in managing their information (Ngulube 2011:1; Svärd 2011). Choosing a cost-effective document management approach has become a priority to most organisations, especially in view of the rapidly changing technological environment in which information is being created and managed (Wang et al. 2003; International Records Management Trust 2006; Ngulube 2011). Business managers have seen the importance of choosing suitable document management plans that fi with their technological environment and anticipated growth. Ngulube (2011:1) notes that ’document management strategies have the potential to provide some substantial cost-saving benefis if they are used judiciously’.