Operationalising the social systems paradigm : a case study discussion of a performance appraisal intervention

Abstract

This is a conceptual dissertation which addresses itself to the criticism that the social systems framework is highly abstract and theoretical, and as such relevant only to academics and specialists. The primary purpose of this paper is to operationalise the social system framework, to illustrate its application and to highlight its unique potential. It represents an attempt to enlarge, even redefine, the frameworks used for studying and transforming organisations. In order to best highlight the differences between the social systems framework and other models implicit in traditional approaches, a specific component of organisation reality is focused on, namely the performance appraisal. After discussing and illustrating the models behind most research on the topic, an alternative holistic framework for performance appraisal is sketched. Following this, an actual performance improvement intervention is described in a case study. This provides a practical illustration of the points made in the paper.