Competencies as a predictor of work performance for branch managers in a banking institution

Pema-Mistry, Deepa

dc.contributor.advisor	Viviers, Rian
dc.contributor.author	Pema-Mistry, Deepa
dc.date.accessioned	2014-04-24T06:39:00Z
dc.date.available	2014-04-24T06:39:00Z
dc.date.issued	2014-04-24
dc.date.issued	2013-02
dc.date.issued	1 online resource (vi, 118 leaves)
dc.identifier.citation	Pema-Mistry, Deepa (1 on) Competencies as a predictor of work performance for branch managers in a banking institution, University of South Africa, Pretoria, <http://hdl.handle.net/10500/13377>	en
dc.identifier.uri	http://hdl.handle.net/10500/13377
dc.description.abstract	An essential blend between competencies, personality and skill is sought after for successful branch managers in today’s banking world in order to achieve a high level of quality, on-time delivery, as well as customer and employee satisfaction and loyalty. In this study the predictive relationship between competencies (as a portrayal of personality and abilities) and work performance was investigated among the branch managers. The scores on the essential Universal Competency Framework competencies, the Person- Job Match and performance data for three years were used to conduct correlation and regression analyses. The study was conducted among 95 branch managers at a banking institution in South Africa. A theoretical relationship was determined, and this was supported by the significant relationship that was evident between the identified essential competencies of the branch managers and their work performance. The regression model summary indicated significance when using all essential competencies combined against the overall criterion score.	en
dc.language.iso	en	en
dc.rights	University of South Africa
dc.subject	Banking institution	en
dc.subject	Branch managers	en
dc.subject	Work performance	en
dc.subject	Positive psychology	en
dc.subject	Competencies	en
dc.subject	Personality	en
dc.subject	Ability	en
dc.subject.ddc	658.31250243321
dc.subject.lcsh	Core competencies
dc.subject.lcsh	Performance standards
dc.subject.lcsh	Bank management -- Standards
dc.title	Competencies as a predictor of work performance for branch managers in a banking institution	en
dc.type	Dissertation	en
dc.description.department	Industrial and Organisational Psychology	en
dc.description.degree	M.A. (Industrial and Organisational Psychology)