Communication satisfaction of professional nurses working in selected public health care services in the city of Johannesburg

Wagner, J. D.

dc.contributor.advisor	Bezuidenhout, M. C. (Martha Catharina), 1946-
dc.contributor.advisor	Roos, J. H.
dc.contributor.author	Wagner, J. D.
dc.date.accessioned	2013-10-29T14:51:58Z
dc.date.available	2013-10-29T14:51:58Z
dc.date.issued	2013-02
dc.identifier.citation	Wagner, J. D. (2013) Communication satisfaction of professional nurses working in selected public health care services in the city of Johannesburg, University of South Africa, Pretoria, <http://hdl.handle.net/10500/11959>	en
dc.identifier.uri	http://hdl.handle.net/10500/11959
dc.description.abstract	The purpose of this study was to explore and describe communication effectiveness and communication satisfaction experienced by professional nurses in selected public health care services. Quantitative, explorative and descriptive research was conducted to determine the communication effectiveness and levels of communication satisfaction. The Downs and Adrian (2004) structured questionnaire was adapted and used to collect the data. The study population consisted of three groups of professional nurses, namely nurse managers (n=18), operational managers (n=22) and professional nurses (n=90). The study highlighted areas of effective and ineffective communication, as well as areas of communication satisfaction and dissatisfaction, among professional nurses. The findings revealed that although professional nurses are satisfied with their supervisor-subordinate communication, they are dissatisfied with personal feedback between all categories of professional nurses. Recommendations for the improvement of the communication effectiveness and communication satisfaction of professional nurses are aimed at creating an organisational atmosphere conducive to two-way communication.	en
dc.format.extent	1 online resource (xiv, 147 leaves)
dc.language.iso	en	en
dc.subject	Communication satisfaction	en
dc.subject	Communication audit	en
dc.subject	Interpersonal communication	en
dc.subject	Group communication	en
dc.subject	Health care service	en
dc.subject	Nurse manager	en
dc.subject	Organisational communication	en
dc.subject	Operational manager	en
dc.subject	Professional nurse	en
dc.subject.classification	610.7306920968221
dc.subject.lcsh	Communication in organizations -- South Africa -- Johannessburg -- Case Studies	en
dc.subject.lcsh	Interpersonal communication -- South Africa -- Johannessburg -- Case Studies	en
dc.subject.lcsh	Nurses -- South Africa -- Johannessburg -- Attitudes -- Case Studies	en
dc.subject.lcsh	Communication in public health -- South Africa -- Johannessburg -- Case Studies	en
dc.title	Communication satisfaction of professional nurses working in selected public health care services in the city of Johannesburg	en
dc.type	Dissertation	en
dc.description.department	Health Studies	en
dc.description.degree	M.A. (Health Studies)	en