A best practice framework in reverse logistics

Abstract

Reverse logistics is an important process that is often misunderstood. Reverse logistics can cause considerable cost, but provide numerous opportunities. Many organisations do not understand the correct processes and procedures to follow and how to manage reverse logistics efficiently. The focus of this study was on best practices in reverse logistics. A best practice framework was developed to help organisations overcome problems and manage their reverse logistics more efficiently. This study adopted a mixed method research approach with both qualitative and quantitative elements. A comprehensive literature study was conducted to develop a conceptual best practice framework in reverse logistics and a survey was conducted to seek inputs from industry in South Africa to refine the framework into a workable instrument in practice. The study concluded that the best practices identified in literature have proven to be important in practice, and applying such practices will enable organisations to manage their reverse logistics more efficiently.