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Signposts to service excellence : the African paradigm

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dc.contributor.author Shonhiwa, Shepherd en
dc.date.accessioned 2015-10-14T08:36:47Z
dc.date.available 2015-10-14T08:36:47Z
dc.date.issued 2001 en
dc.identifier.isbn 1868881687 en
dc.identifier.isbn 9781868881680
dc.identifier.uri http://hdl.handle.net/10500/19440
dc.description.tableofcontents Contents. Foreword (pages vii-viii) -- Acknowledgements (page ix) -- Chapter 1. Traditional African cultural scenarios (pages 1-39) -- Chapter 2. Business sector as trendsetters (pages 31-55) -- Chapter 3. The customer service concept in the political arena (pages 56-72) -- Chapter 4. Service orientation in the public service sector (pages 73-88) -- Chapter 5. Service or not in the professions (pages 89-103) -- Chapter 6. Necessity for service-oriented community leadership (pages 104-114) -- Chapter 7. The African service Renaissance (pages 115-128) -- Chapter 8. Crystal ball into the new millennium (pages 129-148) -- Concluding remarks (page 149) -- Bibliographical notes (page 150)
dc.format.extent 1 online resource (ix, 150 pages)
dc.language English
dc.language.iso en
dc.publisher Pretoria : University of South Africa
dc.subject.classification Business Management
dc.subject.classification Cultural Studies
dc.subject.classification Public Administration
dc.subject.classification 658.812096
dc.subject.lcsh Customer services -- Africa
dc.title Signposts to service excellence : the African paradigm en
dc.type Book


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