Browsing by Subject "Customer service quality"

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A comprehensive measure of business performance : a study of the commercial banking industry in Ethiopia

Assefa Worede Tesfay (2016-12)

The purpose of the study was to identify a comprehensive measure of performance by assessing the relationship between employee satisfaction and customer satisfaction on the profitability of the commercial banking industry ...
Investigation into the impact of customer service quality on customer satisfaction with particular reference to the carbonated soft drink industry in South Africa

Matanga, Alec (2010-03-04)

The main purpose of this study is to ascertain the major service quality variables that determine customer satisfaction for the Carbonated Soft Drink market which is dynamic and is also part of the highly competitive impulse ...

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