UnisaIR Home
→
Browsing by Subject

Browsing by Subject "658.812"

Now showing items 1-5 of 5

Customer-based brand equity of the major cellphone network service providers amongst principal estate agents in the Gauteng province of South Africa

Mentz, Hendrik (2011-02)

This study investigates the customer-based brand equity of the major cellphone network service providers (Vodacom, MTN and Cell C) amongst principal estate agents registered with the Estate Agency Affairs Board in Gauteng. ...
Developing a relationship value model (RVM) for the South African B2B automotive supply chain

Tolmay, Aletta Sophia (2013-02-27)

In the light of the global competitive markets, firms are motivated to reduce costs and increase benefits derived from collaboration. As a result of this, customers reduce the number of suppliers and rather focus on ...
Investigating customer services in selected restaurants in the Tshwane area : an exploratory study

Erdis, Cindy (2009-11)

This study examines customer service in selected restaurants in the Tshwane area. It is aimed at establishing criteria for excellent customer service in restaurants, which can serve as the basis for building good relationships ...
Managing customer queries in outsourced telecommunication contact centres

Gounder, Deenan (2014-02)

Call centres have been described as an enabling resource for enhanced customer service, as a cost saving strategy, and a combination of both. Call centres are people intensive, resource demanding environments with complex ...
Personality as a predictor of performance for customer service centre agents in the banking industry

Blignaut, Linda (2011-11)

This dissertation focused on identifying personality traits, as measured by the Occupational Personality Questionnaire 32 (OPQ32r) that may act as job performance predictors for customer service centre (CSC) agents in the ...

Browsing by Subject "658.812"

Browsing by Subject "658.812"

Search UnisaIR

Browse

All of UnisaIR

My Account