The dissertation discusses the impact of change management during the implementation of an IT system. The theoretical part of the dissertation is aimed at gaining information about human performance, and the implications ...

Business Intelligence (BI) applications are consulted by their users on a daily basis. BI information obtained assist users to make business decisions and allow for a deeper understanding of the business and its driving ...

This dissertation focuses on the re-use of business process reference models, available in a business process model warehouse, to enable the definition of more comprehensive business requirements. It proposes a business ...