Understanding Quality Culture in Assuring Learning at Higher Education Institutions
Loading...
Authors
Njiro, Esther
Issue Date
2016
Type
Article
Language
en
Keywords
Culture , Quality , Quality Culture , History
Alternative Title
Abstract
This paper sought to understand quality culture (QC) as a way of enhancing quality products
and services at theUniversity of South Africa (Unisa), one of the leading open distance
learning (ODL) Higher Education Institutions (HEIs). The paper focused on reviewing
literature that explains key dimensions ofQC, namely: culture, quality and the importance of
QC in assuring the quality of HEIs’provisions. It is a conceptual paper that outlines the
prevailing thoughts on QC as it relates to quality assurance (QA) and organisationalculture
(OC).QC as a process operates best not just through evaluation and measurement
procedures alone, but is best reflected in the values, practices and procedures shared and
nurtured by varying levels of an institutional community. Measuring through predetermined
standards is undoubtedly important for accountability but these processes cannot be
regarded as quality guarantors. Quality is not a standard to be met but a process that is best
achieved when those whose quality products or services are evaluated have willingly
expressed aspirations and desire to ensure it.
Description
Citation
Njiro, Esther (2016) (Journal of Educational Policy and Entrepreneurial Research (JEPER); Vol. 3, N0.2. 2016. Pp 79-92
Publisher
JEPER
License
Journal
Volume
Issue
PubMed ID
DOI
ISSN
2408-6231