Evaluating the impact of local government performance management systems on service delivery
Loading...
Authors
Ramuvhundu, Matshidze Nicholas
Issue Date
2012-09-04
Type
Research Report
Language
Keywords
Local government , Roads , Service delivery , Performance management
Alternative Title
Abstract
This research study intended to evaluate the impact of Local Government Performance
Management System (PMS) on service delivery using Tshwane’s Roads and
Stormwater division. The study was conducted by means of a semi structured
questionnaire (on a 5 Likert scale) that was completed by operational staff,
management and executive personnel. The participants were selected randomly from
the employee database using stratified random sampling. Based on the respondents’
view, the following positives outcomes were observed;
Roads and Stormwater employees seemed to participate in setting strategic
goals of the organization.
Management at Roads and Stormwater are always helpful as they take time to
explain strategic goals of Roads and Stormwater division to employees
Key performance measurements that are set for employees at Roads and
Stormwater are measurable, specific and time bound.
Line managers at Roads and Stormwater often provide good leadership and they
regularly monitor performance of employees against set targets
Performance evaluation at Roads and Stormwater is by enlarge done fairly
Roads and Stormwater employees seem to be generally happy with the
performance measurements that are set for them
However, the following negatives were identified;
Employees were of the opinion that key performance measurements that are set
for them at Roads and Stormwater are not realistic
Key performance measurements that are set for employees at Roads and
Stormwater are often not agreed to between the line manager and the concerned
employee. Roads and Stormwater seem not to have developmental programs for poor
performers to enhance their performance at work
Therefore despite massive reforms on human resources policies and system that were
implemented in 1994, this has had no significant effect on the performance of the PMS
in Roads and Stormwater division. Consequently, the impact of PMS on service delivery
has been the same before and after the reforms