Determination of system and processes employed by the property industry to manage information ethics in Gauteng South Africa
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Authors
Moropane, Itumeleng Vanessa
Issue Date
2018-10
Type
Dissertation
Language
en
Keywords
Information ethics , Privacy management systems and processes , Accuracy management systems and processes , Intellectual property management systems and processes , Accessibility management systems and processes , Ethical challenges and dilemmas , Property practitioner firms , Information-ethics management systems and processes , Property industry , Cybercrime
Alternative Title
Abstract
The South African property sector is characterised by property practitioner firms
that fail to comply with the Estate Agency Affairs Board (EAAB) code of conduct
and firms having inefficient systems which are unable to combat hacking and
cybercrime in the sector. Although property practitioner firms have systems and
processes in place, there are still instances of unethical behaviour. Failure to
prevent client personal information from being leaked is still a major problem in
the sector, this issue can be addressed by demonstrating due diligence with
respect to safeguarding sensitive information. The accuracy of information is also
a problem in the sector and requires firms to resort to analysing collected data
before capturing it, in order to maintain accuracy. The sector encounter illegal
access to systems including breaking the password protected websites and
password protection on a computer system.
The objectives for this study were to investigate the extent to which firms enforce
Information Ethics (IE), explore the systems and processes put in place by firms
to enforce IE and to explore the challenges experienced by the firms in the
Gauteng province when enforcing IE. The study was qualitative in nature and indepth interviews were conducted to gather information from five managers and
five employees within the firm situated in Gauteng province.
The study found that these property practitioner firms enforce IE to a certain
extent. These firms use (22) systems and processes to enforce IE and
experienced (5) challenges during the enforcement of IE. The study concludes
that these property practitioner firms enforce IE using different systems and
processes and experience challenges during enforcement. The list of IE
enforcement systems and processes and challenges identified in this study will
assist policy makers in compiling IE policies. The findings will also assist firms in
IE enforcement and reduction of IE enforcement challenges.