Maximising Generational Capacity for an Effective South African Public Service.
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Authors
Kahn S.B.
Louw, V.N.
Issue Date
2016
Type
Article
Language
en
Keywords
Generational Capacity , South Africa , Public Service , Training and Development , Baby Boomers , Generation X , Generation Y , Generation Z
Alternative Title
Abstract
The South African public service has an
ageing workforce that will soon retire
with a volume of untapped institutional
knowledge that would be a total loss, if it is
not retained. The knowledge and capabilities
of Baby Boomers (BB), Generation X (Gen
X), Generation Y (Gen Y) and Generation Z
(Gen Z) are a means to build institutional
human resource (HR) capacity. This article
examines the extent to which generational
competence may enhance the public service
HR capacity to provide better services to
all South Africans. The findings show that
in-organisation education, training and
development (ETD) increase institutional
capacity. They revealthatthe maximisation of
generational capacity improves institutional
systems and processes. The results show
that generational capacity requires renewed
mindsets from all generations, and a willingness
to collaborate and exchange skills
between seniors and juniors. They reveal that
the sum of generational competence would
increase the public service HR capacity to
provide better services to all communities.
It is recommended that a culture should
be created in which intergenerational
competence can be exchanged, which would enable institutions to retain unique institutional
competence and knowledge.
Description
Citation
Kahn, SB & Louw, VN. 2016. Maximising Generational Capacity for an Effective South African Public Service. Journal of Public Administration, Vol. 51(4). p. 741 - 757
Publisher
SAAPAM
License
Journal
Volume
Issue
PubMed ID
DOI
ISSN
0036-0767