The perceptions and nature of service delivery among government employees: An Exploratory study.
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Authors
Ledimo, Ophillia
Martins, Nico
Issue Date
2015
Type
Article
Language
en
Keywords
Service Delivery , Government , Innovation
Alternative Title
Abstract
Innovation has become prominent within the leadership literature as an underlying and important aspect of service delivery. This study set out to determine the perceptions and nature of service delivery innovation among employees of a South African government department, using a sample of 289 participants. Statistical analysis was conducted to analyse the data which indicate that innovation is an important aspect of service delivery. This study suggests that to enhance service delivery employees should be encouraged to be innovative. The implications of the findings are discussed and recommendations for future research are made.
Description
Citation
Ledimo, O & Martins, N. (2015). The perceptions and nature of service delivery among government employees: An Exploratory study. Journal of Governance and Regulation, Volume 4 (4), p 575 - 581
Publisher
Virtus Interpress
License
Journal
Volume
Issue
PubMed ID
DOI
ISSN
2306-6784