Crowdsourcing service delivery using mobile apps: perceptions of millennials
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Authors
Twinomurinzi, Hossana
Nontso, Joy
Issue Date
2013
Type
Article
Language
en
Keywords
Mobile Apps , Crowdsourcing , Service Delivery , Government
Alternative Title
Abstract
The delivery of government services is a known challenge for many African countries. The magnitude of the challenge is heightened even further by an ever more demanding citizenry whose life experiences are steeped in ICT. With the cellphone penetration in Africa nearly reaching the 100% mark and the increasing affordability of smartphones,
this research sought to understand the perceptions towards participating using mobile apps in decision-making with government about services delivered among millennials. This is crowdsourcing service delivery. The quantitative results reveal that millennials have a general degree of optimism that service delivery can be improved using mobile apps. The qualitative results confirm the digital inclination of millennials in their
trust of mobile apps and expectation of government to go mobile.
Description
Proceedings of the E-Leadership 2013 Conference. Pretoria, South Africa