The Critical Need for an Integrated Leadership Approach to Improve Service Delivery by the South African Public Service
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Authors
Naidoo, Goonasagree
Xollie, Thani
Issue Date
2011-01
Type
Article
Language
en
Keywords
leadership , good governance , service delivery , managerial leadership , transformational leadership , strategic leadership , leadership and management development
Alternative Title
Abstract
The South African Government recognizes that its public service requires effective leadership. However, it has
repeatedly expressed concerns about poor and ineffect ive leadership and its impact on service delivery outcomes.
Neverthe less, government has undertaken many leadership and management training and development initiatives,
and has adopted a managerial leadership approach in the public service. However, there is little evidence of the
effectiveness of these training and development initiatives and the leadership approach adopted. The conventional
initiatives and approach adopted by the South African public service appear to have fa iled to improve service
delivery. It is argued that successful and sustainable public service delivery requires a consideration of local
narratives and local issues and an integrated leadership approach in South Africa. The literature suggests that
leadership challenges in the South Africa public service have a direct impact on effective service delivery. It is c lear
that service delivery has not led to satisfaction of communities in South Africa because the country still has one of
the highest deficits in the provision of basic services and the lowest level of access to basic services. This paper
argues that there is a critical need for an integrated leadership approach and leadersh ip training and development in
multifaceted competencies in the South African public service. Such an approach should improve the leadership
competencies required of managers in the South African public service. It should also promote good governance
practices at all levels and ensure that this is done to achieve service de livery outcomes.
Description
Citation
Goonasagree Naidoo, Thani Xollie (2011)The Critical Need for an Integrated Leadership Approach to Improve Service Delivery by the South African Public Service. Journal of US-China Public Administration, January 2011 , Vol. 8, No. I, 1-15
Publisher
David Publishing
License
Journal
Volume
Issue
PubMed ID
DOI
ISSN
1548-6591