Competencies as a predictor of work performance for branch managers in a banking institution
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Authors
Pema-Mistry, Deepa
Issue Date
2014-04-24 , 2013-02 , 1 online resource (vi, 118 leaves)
Type
Dissertation
Language
en
Keywords
Banking institution , Branch managers , Work performance , Positive psychology , Competencies , Personality , Ability
Alternative Title
Abstract
An essential blend between competencies, personality and skill is sought after for successful branch managers in today’s banking world in order to achieve a high level of quality, on-time delivery, as well as customer and employee satisfaction and loyalty. In this study the predictive relationship between competencies (as a portrayal of personality and abilities) and work performance was investigated among the branch managers.
The scores on the essential Universal Competency Framework competencies, the Person- Job Match and performance data for three years were used to conduct correlation and regression analyses. The study was conducted among 95 branch managers at a banking institution in South Africa.
A theoretical relationship was determined, and this was supported by the significant relationship that was evident between the identified essential competencies of the branch managers and their work performance. The regression model summary indicated significance when using all essential competencies combined against the overall criterion score.
Description
Citation
Pema-Mistry, Deepa (1 on) Competencies as a predictor of work performance for branch managers in a banking institution, University of South Africa, Pretoria, <http://hdl.handle.net/10500/13377>
Publisher
License
University of South Africa