The role of transformational leadership and organizational culture in service delivery within a public service organization.
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Authors
Ledimo, Ophillia
Issue Date
2014
Type
Article
Language
en
Keywords
Transformational Leadership , Organisational Culture , Service Delivery , Public Sector , Public Service Organisation
Alternative Title
Abstract
Continuous changes in the external environment deriving from legislative, economic and technological factors, puts pressure not only to corporate organizations, but also to public service organizations. These changes have increased pressure on service delivery and calls for accountability in public service organizations. With this increased pressure comes the need for public service organizations to discover how to most effectively enhance their organizational performance. Two of the most effective ways to improve performance are through the organizational leadership and culture. Although many studies were conducted on transformational leadership and organizational culture, there is still a need to investigate the link between these constructs in public service organizations. Hence the objective of this study was to explore the relationship between transformational leadership and organizational culture for service delivery practices. The Leadership Practice Inventory (LPI) and Organizational Culture Inventory (OCI) were administered to a random sample size of N=238, from a population of 4350 employees working within the public service organization. Descriptive statistics and Pearson’s correlation were conducted to analyse the data. The results of this study indicated a significant positive relationship between transformational leadership and the constructive dimension of organizational culture within a public service organization. In terms of contributions and practical implications, insight gained from the findings may be used in proposing leadership and organizational development interventions and future research
Description
Citation
Ledimo, O. (2014) The role of transformational leadership and organizational culture in service delivery within a public service organization. Journal of governance and regulation, volume 3(3), p 44-52.
Publisher
Virtus InterPress
License
Journal
Volume
Issue
PubMed ID
DOI
ISSN
2306-6784