An investigation into the needs of emergency medical workers and how these could inform management practices
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Authors
Kriek, Helena Catharina
Issue Date
2009-08-25T10:58:18Z
Type
Dissertation
Language
en
Keywords
Coping strategies , Emergency Medical Services , Emergency Medical Workers , Interventions , Needs , Needs satisfaction , Needs theories , Participative management , Self-determination theory , Stress , Stress reactions , Stressors , Support
Alternative Title
Abstract
Literature on the Emergency Medical Services (EMS) has paid much attention to stressors, stress and symptoms, coping, and support of Emergency Medical Workers (EMWs). However, it has paid little attention to the needs of EMWs, and the satisfaction thereof, which should result in their improved well-being and motivation.
In an attempt to rectify this imbalance, this study investigated the needs of EMWs as suggested by descriptions of their experiences within the EMS. Interviews were conducted with EMWs employed by a private EMS company. The interviews were analysed for emerging needs by means of interpretive analysis. These needs comprised the Need for Freedom, the Need for Competence, the Need for Recognition, the Need for a Challenge, and the Need to be Understood. The findings were linked with theory and it is proposed that the relevant EMS company incorporates participative management into its management approach. In addition suggestions are made for future research.
Description
Citation
Kriek, Helena Catharina (2009) An investigation into the needs of emergency medical workers and how these could inform management practices, University of South Africa, Pretoria, <http://hdl.handle.net/10500/1942>