Critical success factors for implementation of decision support systems
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Authors
Averweg, UR
Erwin, GJ
Issue Date
1998
Type
Language
en
Keywords
Critical success factors , DSS , Top management support , User information satisfaction
Alternative Title
Abstract
Decision Support Systems (DSS) are used to support decision-making for a non-structured
management problem. DSS utilises data, provides an effective user interface and allows for
the decision maker's insights to be applied.
The authors identified from the available literature nine critical success factors (CSFs)
namely, User Involvement, Top Management Support, User Training, Information Source,
Level of Managerial Activity being Supported, User Information Satisfaction, Relative
Use, Perceived Utility and Goal Realisation. A survey of South African organisations
which have implemented DSS was conducted. Of these, some were successful and others
less successful in their implementation.
Only three of the nine CSFs identified in the literature, namely, Top Management Support,
User Training and Perceived Utility, were found in successful organisations. The survey
suggested that critical success factors may be absent and yet an organisation's DSS may be successful. The authors suggest the remaining six CSFs be labelled as' "important but not essential for success". A previously unidentified CSF is reported on.
Description
Citation
Averweg, U.R. & Erwin, G.J. (1998) Critical success factors for implementation of decision support systems. Proceedings of the annual research and development symposium, SAICSIT (South African Institute for Computer Scientists and Information Technologists), Van Riebeeck Hotel, Gordons Bay, Cape Town, 23-24 November 1998,