Educator participation in the implementation of a total quality management strategy : a case study
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Authors
Tlhapi, Petrus Makganye
Issue Date
2011
Type
Dissertation
Language
en
Keywords
Total quality management , Educators
Alternative Title
Abstract
The principles of Total Quality Management (TQM), initially designed to effect continuous improvement in the business sector, have been successfully applied in educational settings. Hence, this study was undertaken to explore educator participation in the implementation of a TQM Strategy at selected academically underperforming secondary schools in the Moses Kotane Area to address shortfalls. A literature review on TQM provided a conceptual framework for the empirical inquiry. Special attention was given to the role of educators in TQM implementation. The empirical study used qualitative research methods to explore the use of TQM in fifteen schools selected by purposive sampling. Observation, document analysis and focus group interviews were used to gather data. The findings indicate that educators regard TQM as an improvement tool; however, they hold negative and positive views about TQM. Finally, recommendations were made to enhance the implementation of TQM in underperforming secondary schools in the Moses Kotane Area.
Description
Citation
Tlhapi, Petrus Makganye (2011) Educator participation in the implementation of a total quality management strategy : a case study, University of South Africa, Pretoria, <http://hdl.handle.net/10500/4437>