The impact of feedback on the changing of organisational culture
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Authors
La Grange, Annette
Issue Date
2009-08-25T11:02:35Z
Type
Dissertation
Language
en
Keywords
Communication , Survey feedback process , Feedback , Organisational culture change , Change , Organisational culture
Alternative Title
Abstract
The aim of this study was to determine the impact of feedback on organisational culture change. The empirical study was conducted among the employees of a financial institution in South Africa by means of a one-group Pre-test-Post-test design using the Corporate Culture Lite Questionnaire. The sample size for the pre-test and post-test measurement was 1584 and 927 employees respectively. A total of 203 feedback sessions were facilitated in five business units after the pre-test measurement according to the survey feedback approach. The data of the two measurements were compared using independent t-tests and p-values, to determine any areas of statistical and practical significant differences. The results indicate that in one of the five business units there was a practical significant difference between the two measurements of organisational culture on ten of the dimensions. This research therefore confirms that feedback has a limited impact on organisational culture change.
Description
Citation
La Grange, Annette (2009) The impact of feedback on the changing of organisational culture, University of South Africa, Pretoria, <http://hdl.handle.net/10500/2331>