Usability and Internet-based banking
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Authors
Van Dyk, Tobias Jan
Issue Date
1999-06
Type
Language
Keywords
Usability , Human computer interaction , HCI , Hypermedia , Hypertext , Heuristic evaluation , Checklist evaluation , Task analysis , Task analysis for knowledge description , TAKD , Web page design , E-commerce , Internet banking , PC banking , Home banking , Online banking , Electronic banking , E-banking , Virtual banking
Alternative Title
Abstract
Usability refers to the study and measurement of the quality of human-computer interaction.
Internet-based banking is a task-oriented, goal-directed, Web-based, E-commerce application where
users access and manipulate bank accounts remotely through a Web browser interface. The
examination of the usability of this interaction through the distributed medium of the Internet formed
the research basis.
The aims of the research are to review the application of general usability principles and properties
to Internet-based banking, examine existing usability guidelines for hypermedia and Web design,
and apply these during a structured evaluation of local and international online banking facilities.
The research instrument is a combination of a checklist-based and heuristic evaluation, and is
preceded by a task analysis.
Three research questions are addressed and solutions suggested. These are related to improving
Internet banking usability, finding the best approach for measuring this, and creating an awareness
that Web usability is important.
Description
Citation
Van Dyk, Tobias Jan (1999) Usability and Internet-based banking, University of South Africa, Pretoria, <http://hdl.handle.net/10500/16298>