Proposed use of a Shared Services Structure for improving academic quality at public universities
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Authors
Ramphal, Roy
Issue Date
2015
Type
Article
Language
Keywords
administrative services , higher education structures , services , service quality , shared services , academic performance
Alternative Title
Abstract
University academic performance is normally measured against criteria for teaching and learning, research output, academic citizenship and more recently community engagement. Academics spend a considerable portion of their time on administration matters – at the expense of teaching and learning, research and community engagement time despite having administrative support staff available to support them. This use of their time on administrative matters affects their performance and effectiveness on their core functions. This problem is also exacerbated by declining governmental funding and by pressures from university management to increase research output in terms of completed studies of masters and doctorate candidates and publications in accredited journals as a means of supplementing the university income.
This study supports the view that academics prefer a structure in which there is increased quality and increased effectiveness of administrative support services resulting in decreasing administrative loads on academics through the use of shared services. Shared services structures are now being widely used by many large organisations which has resulted in improving the performance of administrative supporting services and in increasing the productivity of the core functions similar to those that reside within academia.
Description
Citation
Ramphal, R.R. (2015), 'Proposed use of a Shared Services Structure for improving academic quality at public universities',African Journal of Hospitality, Tourism and Leisure, 4 (special edition): 1-15.
Publisher
License
Journal
Volume
Issue
PubMed ID
DOI
ISSN
2223- 814X