The relationship between organisational trust and quality of work life
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Authors
Van der Berg, Yolandi
Issue Date
2011-02
Type
Dissertation
Language
en
Keywords
Organisational trust , Quality of work life , Structural equation modelling , Trust relatioanship , The big five personality , Managerial practices
Alternative Title
Abstract
Recent organisational changes have refocused attention on the productivity and performance of sales representatives and consequently brought about a re-evaluation of the QWL these employees experience, as well as their trust in the organisation to support them.
Responses to an internet-based survey methodology were analysed using quantitative techniques and structural equation modelling. Results confirm a positive relationship between Managerial Practices and Organisational Trust, and a lower relationship between the dimensions of Personality and Organisational Trust. A positive relationship was noted between QWL and Managerial Practices, and a lower relationship between QWL and the Personality constructs.
This study accentuates the importance of management to be aware of the trust employees have in the organisation as well as their experience of QWL, as it seems as though the Personality traits and Managerial Practices of managers influences both the trust relationship and QWL experienced by employees.
Description
Citation
Van der Berg, Yolandi (2011) The relationship between organisational trust and quality of work life, University of South Africa, Pretoria, <http://hdl.handle.net/10500/5103>