Developing guidelines for a knowledge management policy to enhance knowledge retention at the University of Zambia
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Authors
Wamundila, Sitali
Issue Date
2009-08-25T10:51:53Z
Type
Dissertation
Language
en
Keywords
Knowledge management , Knowledge retention , Knowledge loss , Knowledge assessment , Knowledge acquisition , Knowledge transfer , Knowledge management policy , Attrition challenges , Knowledge documentation
Alternative Title
Abstract
The purpose of this study was to investigate how knowledge retention may be enhanced at the University of Zambia (UNZA). A mixed research methodology was employed in the case study design. Data was collected using interviews and questionnaires. Purposive sampling was used to determine participants for the interviews while stratified random sampling was employed for the questionnaire respondents. Out of a population of 435 a sample of 205 was surveyed. The response rate was 60 %.
Findings indicate that UNZA lacked a number of knowledge retention practices that can enable it to retain operational relevant knowledge. In view of these findings, the study concluded by recommending guidelines for the adoption of various knowledge retention practices that could be embedded into UNZA's knowledge management policy.
Description
Citation
Wamundila, Sitali (2009) Developing guidelines for a knowledge management policy to enhance knowledge retention at the University of Zambia, University of South Africa, Pretoria, <http://hdl.handle.net/10500/1336>