A framework for the user experience of teachers using mobile technology in resource constrained environments
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Authors
Makama, Nonzwelo Rollen
Issue Date
2021-04
Type
Dissertation
Language
en
Keywords
User experience , Mobile technologies , Resource constrained environment , ICT4E
Alternative Title
Abstract
The use of mobile technology at schools is no longer a dialogue in the boardroom, it has become
a reality in South Africa. Various projects are taking place in the education sector that involve
implementing the use of technology at schools in teaching and learning. Amongst these projects
is the ICT4E project that resumed in 2016. The CSIR was assigned to lead the project, which
aims to incorporate the use of mobile technology in teaching and learning in resource
constrained environments. A resource constrained environment can be described as an
environment with specific conditions,such as limited access to electricity, low levels of literacy
within the population, a lack of infrastructure, and technology and technical constraints.
In the project, teachers were trained to use mobile technologies (tablets) in teaching and
learning. After teachers had completed their training, they were provided with mobile
technologies to use at schools with learners. After using the technologies, it was important to
ensure that teachers were comfortable with using mobile technologies and that the User
Experience (UX) of teachers using mobile technologies was enhanced. The study focussed on
identifying the components and factors that may have an influence on the UX of teachers using
mobile technologies in resource constrained environments, and aimed to develop a framework
that can be used as a guideline in implementing and using mobile technologies at schools for
teaching and learning. The framework informs the project implementers, researchers and other
stakeholders to focus on the identified components.
The study used the explorative qualitative methodology to collect data, and utilised a
questionnaire that was developed from a conceptual framework derived from the literature
review. The study revealed that most of the components (subcomponents) and the factors that
were identified do have an influence on the UX of teachers, and only a few were removed from
the final framework. Additional factors that were identified or suggested by the participants
(teachers) were included in the final framework. The final product of this study is the User
Experience of Teachers using Mobile Technologies in Resource Constrained Environments
(UXFTMTR) framework.