The use of technology-based mechanisms and knowledge management techniques in Library practises in an academic environment: A case study
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Authors
Mavodza, Judith
Ngulube, Patrick
Issue Date
2011
Type
Article
Language
en
Keywords
Academic library , case study , cloud computing , information technology , knowledge management , social networking , web 2.0
Alternative Title
Abstract
In response to the knowledge-driven economy, many academic libraries have adopted
knowledge management (KM) techniques in the provision of services. KM techniques
have been implemented in commercial and business environments towards operational
advantages and f nancial gains. However, there is uncertainty about whether the use of KM
principles and technology-based mechanisms could partly solve the academic library’s
approach to improving its quality of service and fulf l its mandate to its community in
the modern information environment. Using a case study approach, this study considered
the use of technology-based mechanisms and KM techniques in library practices in order
to enhance performance and improve the quality of service in the Metropolitan College
of New York (MCNY) library. Data were collected with the use of a questionnaire,
interviews, observation and institutional documents. The f ndings of this study indicate
that KM concepts were not universally understood at MCNY, and that library practices
were not based on KM, but that they were adopting such KM practices as using social
networking media for the purpose of collaboration and sharing knowledge.
Description
Citation
Mavodza Judith, Ngulube Patrick (2011) The use of technology-based mechanisms and knowledge management techniques in Library practises in an academic environment: A case stude. Mousaion 29 (2) 95-116
Publisher
Unisa Press
License
Journal
Volume
Issue
PubMed ID
DOI
ISSN
0027639