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Browsing Electronic Theses and Dissertations by Author "Faasen, Zanne"

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Management's perception of customers' service feedback in an ICT company : an explorative study

Faasen, Zanne (2015-11)

The purpose of this research was to explore how management explains the difference between the overall service quality ratings of staff at Company X versus the overall service quality ratings of Company X. The organisation ...

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