Turning liquid into solid: a faucet to control the flow of liquid communication generated through social media in Botswana

Abstract

The Botswana government uses social media platforms to communicate with its citizens. This interaction results in liquid communication which needs to be managed. Liquid communication is the type of communication that can easily go back and forth and is therefore difficult to control. This study collected qualitative data through interviews to develop a faucet to control the flow of liquid communication with a view to ensuring the trustworthiness of the content. The study established that measures to ensure the integrity of liquid communication generated through the use of social media by the Botswana government were deficient. The study recommends a framework to control and manage liquid communications.