Four major success criteria for information system design

Abstract

Both in the advancement of Information Systems theory and in practical development projects, significant errors of omission can occur unless one is aware of all aspects of the concept "information system success". At least sixty-five detailed aspects have been identified by previous authors. However one cannot bear them all in mind simultaneously. This paper reduces them to four major success criteria: - marginal effectiveness R. the extent to which the system's return of value on cost could be increased - user effectiveness N, the extent to which the system's value could be increased without affecting its cost - economic efficiency E, the extent to which the system's cost could be decreased without affecting its value - technical efficiency T, the extent to which waste can be eliminated from the system's processes.