Institutional Repository

Understanding Quality Culture in Assuring Learning at Higher Education Institutions

Show simple item record Njiro, Esther 2016-03-15T10:13:14Z 2016-03-15T10:13:14Z 2016
dc.identifier.citation Njiro, Esther (2016) (Journal of Educational Policy and Entrepreneurial Research (JEPER); Vol. 3, N0.2. 2016. Pp 79-92 en
dc.identifier.issn 2408-6231
dc.description.abstract This paper sought to understand quality culture (QC) as a way of enhancing quality products and services at theUniversity of South Africa (Unisa), one of the leading open distance learning (ODL) Higher Education Institutions (HEIs). The paper focused on reviewing literature that explains key dimensions ofQC, namely: culture, quality and the importance of QC in assuring the quality of HEIs’provisions. It is a conceptual paper that outlines the prevailing thoughts on QC as it relates to quality assurance (QA) and organisationalculture (OC).QC as a process operates best not just through evaluation and measurement procedures alone, but is best reflected in the values, practices and procedures shared and nurtured by varying levels of an institutional community. Measuring through predetermined standards is undoubtedly important for accountability but these processes cannot be regarded as quality guarantors. Quality is not a standard to be met but a process that is best achieved when those whose quality products or services are evaluated have willingly expressed aspirations and desire to ensure it. en
dc.language.iso en en
dc.publisher JEPER en
dc.subject Culture en
dc.subject Quality en
dc.subject Quality Culture en
dc.subject History en
dc.title Understanding Quality Culture in Assuring Learning at Higher Education Institutions en
dc.type Article en

Files in this item

This item appears in the following Collection(s)

Show simple item record

Search UnisaIR


My Account