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Showing 9 out of a total of 9 results for community: Graduate School for Business Leadership.
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Service and quality and quality service: satisfying customers in the hospitality industry
Ramphal, R.R.
;
Nicolaides, Angelo
(
African Journal of Hospitality, Tourism and Leisure
,
2014
)
A Quality Tool box for the Hospitality Industry
Ramphal, Roy
(
African Journal of Hospitality, Tourism and Leisure
,
2016
)
A quality framework for service in shared services environments
Ramphal, Roy
(
2011
)
The performance of South African shared services
Ramphal, Roy
(
2011
)
A Complaints Handling System for the Hospitality Industry
Ramphal, Roy
(
African Journal of Hospitality, Tourism and Leisure
,
2016
)
Overview of the new ISO 9001:2015 standard and challenges ahead
Ramphal, Roy
(
2015
)
Proposed use of a Shared Services Structure for improving academic quality at public universities
Ramphal, Roy
(
2015
)
The impact of laboratory quality assurance standards on laboratory operational performance
Ratseou, E
;
Ramphal, R.R.
(
African Journal of Hospitality, Tourism and Leisure
,
2014
)
The need for a quality standard for assurance in medical research laboratories
Cohen, S
;
Ramphal, R.R.
(
African Journal of Hospitality, Tourism and Leisure
,
2014
)
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Author
Ramphal, Roy (9)
Cohen, Bertha (1)
Nicolaides, Angelo (1)
Ratseou, E (1)
Subject
service quality (3)
customer satisfaction (2)
academic performance (1)
administrative services (1)
Assurance (1)
complaint handling framework (1)
customer loyalty (1)
customer service (1)
GLP (1)
greater business efficiency (1)
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Date Issued
2014 (3)
2011 (2)
2015 (2)
2016 (2)
Has File(s)
Yes (8)
No (1)