Signposts to service excellence : the African paradigm

Shonhiwa, Shepherd

dc.contributor.author	Shonhiwa, Shepherd	en
dc.date.accessioned	2015-10-14T08:36:47Z
dc.date.available	2015-10-14T08:36:47Z
dc.date.issued	2001	en
dc.identifier.isbn	1868881687	en
dc.identifier.isbn	9781868881680
dc.identifier.uri	http://hdl.handle.net/10500/19440
dc.description.tableofcontents	Contents. Foreword (pages vii-viii) -- Acknowledgements (page ix) -- Chapter 1. Traditional African cultural scenarios (pages 1-39) -- Chapter 2. Business sector as trendsetters (pages 31-55) -- Chapter 3. The customer service concept in the political arena (pages 56-72) -- Chapter 4. Service orientation in the public service sector (pages 73-88) -- Chapter 5. Service or not in the professions (pages 89-103) -- Chapter 6. Necessity for service-oriented community leadership (pages 104-114) -- Chapter 7. The African service Renaissance (pages 115-128) -- Chapter 8. Crystal ball into the new millennium (pages 129-148) -- Concluding remarks (page 149) -- Bibliographical notes (page 150)
dc.format.extent	1 online resource (ix, 150 pages)
dc.language	English
dc.language.iso	en
dc.publisher	Pretoria : University of South Africa
dc.subject.classification	Business Management
dc.subject.classification	Cultural Studies
dc.subject.classification	Public Administration
dc.subject.classification	658.812096
dc.subject.lcsh	Customer services -- Africa
dc.title	Signposts to service excellence : the African paradigm	en
dc.type	Book