Perspectives of administrative employees on service delivery in the public sector

Abstract

The measurable success of any institution relies primarily on a competent, well-trained and accountable workforce and we need to remember that the employees at the lowest level of the hierarchical structure form a crucial foundation in any organisation. In South Africa the Government is recognised as one of the largest employers. The ability of the state to act on pressing challenges such as poverty and service delivery, is largely defined by the capability and commitment of both the public service and its employees. Poor service delivery by local government is crippling South African businesses and impeding growth.