Job functions and requirements for knowledge managers : lessons for library and information science (LIS) schools in South Africa

Abstract

The study explored the job functions and requirements for knowledge management practitioners through the analysis of job advertisements appearing on 12 major jobsites in South Africa. It aimed to provide vital information that can assist in re-examining knowledge management education in library and information science (LIS) schools in South Africa. A total of 32 knowledge management-related job advertisements were retrieved using “knowledge” and “knowledge management” as search terms. Details regarding the date and location of the advertisement, job requirements (i.e. qualification, skills, knowledge, experience and attitude) and, most importantly for the purpose of this study, the job functions (i.e. responsibilities, duties, description) were captured from the advertisements and analysed. The majority of the jobs were based in Gauteng with a few based in KwaZulu-Natal and Limpopo. The findings revealed that a variety of job titles are used to refer to knowledge management practitioners, with “knowledge manager” appearing in a majority of the advertisements. Taking into account the multidisciplinary nature of knowledge management, there was diversity in terms of the qualifications required. Some of the common job functions or responsibilities listed in the advertisements were designing and executing a knowledge management strategy, identifying knowledge and information needs, conducting research, conducting knowledge audits, and developing, implementing and maintaining knowledge repositories/databases. The study recommends that LIS schools should endeavor to align their offerings to market requirements so that their graduates may have the required academic qualifications, knowledge, skills and attitudes. Areas of further research are recommended.