2024-03-28T09:28:59Zhttps://uir.unisa.ac.za/oai/requestoai:uir.unisa.ac.za:10500/278652021-08-27T13:58:31Zcom_10500_21639com_10500_21636com_10500_25col_10500_21671
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Tapela, B
author
Wilson, G D H
author
Queiros, Dorothy
author
2003
Rural communities living in the neighbourhoods of protected areas are among the most disadvantaged in South Africa. This article
focuses on community based natural resource management as a strategy towards sustainable community development for those
communities. Two case studies are presented: the Makuleke community neighbouring the Kruger National Park and the
communities adjacent to the Mkambati Nature Reserve in the Eastern Cape Province. A study of the situations of the Mkambati and
the Makuleke people, indicates that a number of challenges face rural communities who wish to participate in the management
of natural resources:
Both situations indicated the need for government leadership and guidance in terms of Community Based Natural Resource
Management.
• Communities should be wary of placing too high expectations on natural resources, for instance, tourism should not be seen
as the magic wand that will solve all their problems and ensure prosperity for everyone.
• It is vital to establish guidelines to define "local community1, or it could become contentious.
Communities should first establish land tenure. It is a slow process, but fundamental to establish the rights of the community
The role of local communities in the management of natural resources should facilitate and not inhibit trans-frontier and
regional integration of conservation areas.
• Effective outsourcing of activities and the establishing of a workable partnership with the private sector are crucial to the
success of the process.
Tapela, B., Wilson, G.D.H. & Queiros. D.R. 2003. Community participation in natural resource management: some challenges faced by South African Rural Communities. Town and Regional Planning, issue 46:11-20
2415-0495
http://hdl.handle.net/10500/27865
Community participation
Natural resource management
Rural communities
South Africa
Community participation in natural resource management: some challenges faced by South African Rural Communities
oai:uir.unisa.ac.za:10500/296572022-12-02T08:22:07Zcom_10500_21639com_10500_21636com_10500_25com_10500_132com_10500_131com_10500_130col_10500_21671col_10500_2786
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Queiros, Dorothy
author
Mearns, Kevin
author
2022
Successful conservation in Africa hinges on the perceptions of communities bordering protected areas. It
is therefore vital for protected area stakeholders to know the perceptions of neighbouring communities
in order to determine the factors that generate or undermine community support for conservation, so
that appropriate management interventions can be implemented. Numerous studies consider benefits, but
less relate to perceptions regarding both losses/costs and intangible benefits. This paper demonstrates a
methodology with which to determine these factors, focusing on Kekana Gardens community, bordering
Dinokeng Game Reserve, in Gauteng Province, South Africa. This qualitative study with 13 residents
utilised focus group interviews and adapted nominal grouping technique. Six themes emerged, four of which
comprise intangible benefits. This methodology can be applied to any community bordering a conservation
area, assisting in crafting solutions that benefit both people and parks.
Queiros, Dorothy and Mearns, Kevin. 2022. Engendering Community Support for Conservation: A Case Study of Kekana Gardens Community and Dinokeng Game Reserve, South Africa. Journal of Asian and African Studies, 1-20. DOI: 10.1177/00219096221111358.
00219096
https://hdl.handle.net/10500/29657
Access
Collaboration
Communities
Conservation
Custodianship
Employment
Intangible benefits
Perceptions
Engendering Community Support for Conservation: A Case Study of Kekana Gardens Community and Dinokeng Game Reserve, South Africa
oai:uir.unisa.ac.za:10500/200912016-10-10T14:35:42Zcom_10500_3752com_10500_21639com_10500_21636com_10500_25col_10500_3753col_10500_21671
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Radipere, Nkoana Simon
author
Ladzani, Watson
author
2014
The study examined the relationship between entrepreneurial intention and business performance using 500 small, micro and medium enterprises (SMMEs) in Gauteng province, South Africa. A questionnaire was used to collect data. The findings from the survey were modelled through a categorical regression model with business performance as a dependent variable. The level of significance of eight out of twelve variables suggests that entrepreneurial intention be classified as the strongest predictor of business performance. These findings, depicting the magnitude of the business environment in the study area, clearly confirm the positive impact of entrepreneurial intention on business performance.
Radipere, S. & Ladzani, W. (2014). The effects of entrepreneurial intention on business performance. Journal of Governance and Regulation. 3(4). 190-202
2220-9352
http://hdl.handle.net/10500/20091
Entrepreneurship
Entrepreneurial Intention
Business Performance
Feasibility and Desirability
The effects of entrepreneurial intention on business performance
oai:uir.unisa.ac.za:10500/296552022-12-02T07:53:40Zcom_10500_3752com_10500_21639com_10500_21636com_10500_25com_10500_132com_10500_131com_10500_130col_10500_3753col_10500_21671col_10500_2786
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Queiros, Dorothy
author
2021
Benefit sharing refers to benefits emanating from natural protected areas to neighbouring communities. These benefits are often derived from the tourism ventures within these areas and should improve the socio-economic environment of communities. In the South African context, beneficiation appears to be a key influence in encouraging communities to support conservation efforts, rather than desiring the land for alternative uses. While numerous studies have been done on the necessity of benefits, less research has focused on which benefits improve positivity towards nature conservation. This is surprising considering how important this knowledge is to community wellbeing and a thriving wildlife tourism industry. This paper therefore aims to determine which benefits, in addition to those already present, would make local communities more positive towards neighbouring protected areas. Data was collected at three local communities, each bordering a protected area containing a tourism venture – Kekana Gardens community (Dinokeng Game Reserve); Khanyayo community (Mkhambathi Nature Reserve) and Mnqobokazi community (Phinda Private Game Reserve). Participants were selected using non-probability purposive sampling. Qualitative data was gathered using focus group interviews with 56 community members. The paper first discusses the main findings from each case, followed by cross-case analysis. Employment was common across all three. At Dinokeng, locals clearly requested information, education, involvement and the meeting of basic needs. For Mkhambathi, much was said about development and infrastructure being vital for locals and tourists. The desire to be informed of and involved in the reserve also emerged. For Phinda, which has the most developed community beneficiation programmes, locals had less to say. They focused on education, particularly infrastructure (colleges and schools) and education (bursaries and nature conservation training). The paper ends by providing recommendations regarding what tourism and protected area managers can do differently in future to enhance community wellbeing and the continuance of Africa’s wild spaces.
Queiros, D. 2021. Improving positivity towards nature conservation in communities bordering protected areas in South Africa. In Katsoni, V. and Serban, A.C. (eds.). Transforming Borders in Tourism through Innovation and Cultural Heritage. Proceedings of the 8th International Conference of IACuDiT (International Association of Cultural and Digital Tourism) held in Hydra, Greece, 1-3 September, 75-90.
2198-7246
2198-7254
https://DOI: 10.1007/978-3-030-92491-1_4
https://hdl.handle.net/10500/29655
Benefits
Conservation
Local communities
Positivity
Protected areas
Wildlife tourism
Improving positivity towards nature conservation in communities bordering protected areas in South Africa
oai:uir.unisa.ac.za:10500/278662021-08-27T14:09:08Zcom_10500_21639com_10500_21636com_10500_25col_10500_21671
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Van Zyl, Cina
author
Queiros, Dorothy
author
2009
No abstract available
Van Zyl, C. & Queiros, D. 2009. Situational inhibitors preventing attendance at three selected arts festivals in South Africa. South African Theatre Journal, 23 (1): 23-52.
2163-7660
http://hdl.handle.net/10500/27866
Arts festivals
South Africa
Festival tourism
Situational inhibitors
Performing arts
Situational inhibitors preventing attendance at three selected arts festivals in South Africa
oai:uir.unisa.ac.za:10500/286252022-03-17T14:34:34Zcom_10500_21639com_10500_21636com_10500_25col_10500_21671
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Ngcamphalala, Thobeka
author
Ambe, Intaher Marcus
author
2016
The South African government is faced with the challenge of balancing the allocation of limited funds; the
appointment of contractors among former government beneficiaries and previously disadvantaged individuals.
The challenge stemming from the implementation of procurement policies and regulations is eminent in the
commuter bus sector.
This article explores policies and regulations that inform the procurement practices in the commuter bus sector in
South Africa. The article is based on a theoretical analytical review. Based on the review, the policies and
regulation procurement practices in the sector could be classified into pre- and post-1994. The implications of the
policies and regulations have an adverse effect on the socio-economic objective of the country.
Currently, the policies and regulations are not fully implemented and the commuter bus sector continues to face
challenges that are a reflection of the current realities in South Africa. The findings of the article suggest that
there are inconsistencies in the implementation of procurement policies and regulations in this sector compared
to the enacted principles in the key policies.
Ngcamphalala, TKT. and Ambe, IM. 2016. Policies and regulations guiding procurement practices in the South African commuter bus sector. Journal of Contemporary Management, 13 (1): 1204-1224.
1815-7440
https://hdl.handle.net/10500/28625
Methods
Practices
Procurement policies
Republic of South Africa
Supply chain management
Policies and regulations guiding procurement practices in the South African commuter bus sector
oai:uir.unisa.ac.za:10500/286232022-03-17T14:32:33Zcom_10500_21639com_10500_21636com_10500_25col_10500_21671
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Ngcamphalala, Thobeka
author
Ambe, Intaher Marcus
author
2019-05
This paper investigates the relationship between the key stakeholders of the commuter bus industry in Gauteng Province and its effect on performance. The paper is descriptive and exploratory in nature and employed a mixed-method research approach. The data were collected from a sample of 18 respondents who are key stakeholders directly involved in the procurement of subsidised commuter bus services in the Gauteng province using face-to-face interviews with a semi-structured questionnaire. The findings revealed that the procurement practices employed, namely, interim, negotiated and tender contracts, have complicated the stakeholders' relations. Limited relations prevail with stakeholders preferring the procurement practice employed (while operators prefer the negotiated method and the government prefers the competitive method), compliance with the policies and a commitment to building the industry as a whole, to mention but a few. The paper then recommends that the government needs to continue working on the relationship with the operators for the betterment of this industry. All operators should be considered or consulted in all communication and/or planning.
Ngcamphalala, TKT and Ambe, IM. 2019. The Relationship Between Procurement Stakeholders and its Effect on the Performance of the South African Commuter Bus Industry: The Case of Gauteng. Paper presented at the 20th International Academy of African Business and Development Conference, May 2019: pp. 520-530
978-0-620-83688-3
https://hdl.handle.net/10500/28623
Procurement
Relationship
Commuter bus industry
Gauteng province
South Africa
The Relationship Between Procurement Stakeholders and its Effect on the Performance of the South African Commuter Bus Industry: The Case of Gauteng
oai:uir.unisa.ac.za:10500/296132022-11-17T09:49:29Zcom_10500_3752com_10500_21639com_10500_21636com_10500_25col_10500_3753col_10500_21671
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Chikati, Shybow
author
Queiros, Dorothy
author
Van Zyl, Cina
author
2020
Globally, Visitor Information Centres (VICs) are increasingly being recognised as touchpoints contributing to the success of tourism destinations. Recent developments in cutting-edge information and communication technologies (ICTs) provide immense opportunities for destination marketing organisations, particularly VICs mandated with dispensing timely, accurate and reliable information. Despite documented contribution of these ICTs in ‘Global North’ countries, there is a deficit in ‘Global South’ countries insofar as the adoption and usage of technology is concerned. This is evident in South Africa. This paper stems from exploratory research into VICs in Gauteng province, which is the economic powerhouse of South Africa. The main aim of the paper is to report on the level of adoption and usage of ICTs in VICs in the Gauteng province of South Africa. An exploratory survey design was used with 25 VIC staff respondents. The survey aimed to expose the level of adoption and usage, the most effective ICTs, training in ICTs and ICTs desired for future use. The results indicate that the adoption and usage of ICTs in Gauteng are still in the embryonic stages and trail behind the latest trends in ICT developments in tourism. Staff are aware of the benefits of newer ICTs such as social media platforms and interactive websites, and would like to use these in future. However, training on current ICTs is lacking.
Chikati, S., Queiros, D. and Van Zyl, C. 2020. Current state of adoption of technology in Visitor Information Centres in Gauteng, South Africa. In Gunadi et.al (ed.), Culture, People and Technology - The Driving Forces for Tourism Cities: Proceedings of the 8th ITSA Biennial Conference 2020. UK: The British Library, 456-472.
2517 – 1488
2517 – 1496
https://hdl.handle.net/10500/29613
Destination
ICTs
Social media
Visitor Information Centres (VICs)
Technology adoption
Current state of adoption of technology in Visitor Information Centres in Gauteng, South Africa
oai:uir.unisa.ac.za:10500/295452022-11-07T07:27:15Zcom_10500_3752com_10500_21639com_10500_21636com_10500_25col_10500_3753col_10500_21671
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Sayedwa, Ntuthuzelo Headman
author
Queiros, Dorothy
author
2022
This research explores the challenges faced by public and private stakeholders at Eastern Beach in East London,
that are preventing attainment of Blue Flag status. Blue Flag beaches are a major tourism drawcard, yet the Eastern
Cape province of South Africa is facing obstacles that impede achievement of this ecolabel. To investigate this,
the paper focuses on Eastern beach. Twenty public and private stakeholders involved in coastal planning and
management in East London participated in individual virtual semi-structured interviews. Through thematic
analysis, key themes were identified. Findings indicate that public control, safety and security as well as
infrastructure are key challenges. Environmental management also requires attention as several negative impacts
prevail. Furthermore, the need for concerted stakeholder coordination in the drive toward Blue Flag status
emerged as a necessity. Considering the potential of Eastern Beach, it would be favourable to East London to
have this beach accredited. It would enhance sustainable tourism development with its positive economic, social
and environmental impacts. The identification of the challenges can assist stakeholders in moving towards this
status. These findings could also apply to managers at other beaches that are aiming to attain, maintain or regain
Blue Flag accreditation.
Sayedwa, N.H. & Queiros, D.R. (2022). Stakeholder challenges impeding attainment of Blue Flag status at Eastern Beach in East London, South Africa. African Journal of Hospitality, Tourism and Leisure, 11(4):1425-1442. DOI: https://doi.org/10.46222/ajhtl.19770720.300
2223-814X
https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_9_11_4_1425-1442.pdf
https://hdl.handle.net/10500/29545
Beach tourism
Blue flag
Public and private stakeholders
Sustainable tourism development
Tourism impacts
Stakeholder Challenges Impeding Attainment of Blue Flag Status at Eastern Beach in East London, South Africa
oai:uir.unisa.ac.za:10500/263222020-03-06T09:52:32Zcom_10500_21639com_10500_21636com_10500_25col_10500_21671
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Makaleng, Mpho
author
2018
The concept of reverse logistics, which is not entirely new, is becoming an interesting topic for a lot of emerging researchers. There is limited knowledge regarding the challenges that manufacturing pharmaceutical companies face when it comes to reverse logistics in the City of Tshwane in South Africa hence this study is undertaken. Reverse logistics has been related to the recovery of products; but it differs in most ways in terms of: the time; the way; and the structure of a product flow and therefor causing challenges for most companies.
Purpose: The main purpose of this study is to scrutinise the reverse logistics challenges in the manufacturing pharmaceutical companies and aims at finding better ways of dealing with those challenges.
Makaleng, M.S. 2018. Reverse logistics challenges in manufacturing pharmaceutical companies: A study in the City of Tshwane South Africa. In: Proceedings of the 12th International Business Conference held in Mauritius,23-26 September 2018. North-West University, pp.254-266.
978-0-6399779
http://hdl.handle.net/10500/26322
Reverse logistics; pharmaceutical companies; manufacturing; South Africa
challenges; City of Tshwane
Reverse logistics challenges in manufacturing pharmaceutical companies: A study in the City of Tshwane South Africa
oai:uir.unisa.ac.za:10500/286242022-03-17T14:33:17Zcom_10500_21639com_10500_21636com_10500_25col_10500_21671
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Ngcamphalala, Thobeka
author
Ambe, Intaher Marcus
author
2018-05
This paper investigates procurement methodologies employed within the commuter bus sector in Gauteng. Contemporary procurement practices employed within the commuter bus sector have propagated a number of challenges, including a deficit in the allocated funds and a lack of coordinated relationship between the relevant stakeholders. This paper is descriptive and exploratory in nature and employed a mixed-method research approach. The data was collected from a sample of 18 respondents who are key stakeholders directly involved in the procurement of subsidised commuter bus services in Gauteng by means of a face-to-face interview using a semi-structured questionnaire. The findings of the study revealed that there are three types of procurement practices employed within the commuter bus sector, namely, interim, negotiated and tender contracts. However, all these contracts are now outdated, due to the complex implementation of the policies guiding procurement. Most of the old operators are still in the system, limiting the opportunities for new operators to successfully enter the market. The paper recommends that efficient procurement practices be employed and geared towards job creation and economic growth.
Ngcamphalala, TKT and Ambe, IM. 2018 Procurement methodologies in the commuter bus sector. Paper presented at the 19th International Academy of African Business and Development Conference, May 2018: pp. 620-631.
https://hdl.handle.net/10500/28624
Procurement
South Africa
Commuter bus industry
Department of Transport
Procurement practices
Procurement methodologies in the commuter bus sector
oai:uir.unisa.ac.za:10500/278682021-08-28T07:47:54Zcom_10500_3752com_10500_21639com_10500_21636com_10500_25col_10500_3753col_10500_21671
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Queiros, Dorothy
author
De Villiers, Ruth
author
2016
Online learning is a means of reaching marginalised and disadvantaged students within South Africa. Nevertheless, these students encounter obstacles in online learning. This research investigates South African students’ opinions regarding online learning, culminating in a model of important connections (facets that connect students to their learning and the institution). Most participants had no prior experience with online learning. Their perceptions and barriers to learning may apply to other developing countries as well.
A cross-sequential research design was employed using a survey among 58 fourth-year students who were studying a traditional paper-based module via open distance learning. The findings indicated certain essential connections: first, a strong social presence (through timely feedback, interaction with facilitators, peer-to-peer contact, discussion forums, and collaborative activities); second, technological aspects (technology access, online learning self-efficacy, and computer self-efficacy); and third, tools (web sites, video clips). The study revealed low levels of computer/internet access at home, which is of concern in an ODL milieu heading online. Institutions moving to online learning in developing countries should pay close attention to their students’ situations and perceptions, and develop a path that would accommodate both the disadvantaged and techno-savvy students without compromising quality of education and learning. The article culminates in practical recommendations that encompass the main findings to help guide institutions in developing countries as they move towards online teaching and learning.
Queiros, D.R. & de Villiers, M.R. 2016. Online learning in a South African higher education institution: determining the right connections for the student. The International Review of Research in Open and Distance Learning (IRRODL), 17(5): 165-185.
1492-3831
http://hdl.handle.net/10500/27868
Access to technology
Connections
Online learning
Self-efficacy
Social presence
Video clips
Websites
Online Learning in a South African Higher Education Institution: Determining the Right Connections for the Student
oai:uir.unisa.ac.za:10500/278642021-08-27T13:52:37Zcom_10500_21639com_10500_21636com_10500_25col_10500_21671
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De Villiers, Ruth
author
Queiros, Dorothy
author
2003
This article describes and evaluates a case study
of a postgraduate practical learning event in the
Department of Tourism Management at the
University of Pretoria. It involved a real world
situation and departed significantly from tradi
tional learning, as it bridged the gap between
theoretical class learning and professional prac
tice. The Hexa C Metamodel is used as inquiry
tool to evaluate the student project according to
contemporary learning and instructional theories,
using the criteria of Creativity, Collaborative
learning, Customisation, Components, Cognitive
learning, and Constructivism. Background to the
particular course is provided followed by a
description of the context and scope of the
project. This is followed by the research design
and the findings of this qualitative evaluation.
The article provides valuable insights into the
value, challenges, and practicalities of designing
and implementing real world practical projects
as part of the higher education learning experience.
De Villiers, M.R. & Queiros, D.R. 2003. Real-world problem-based learning: a case study evaluated. South African Journal of Higher Education 17(1):112-122
1011-3487
http://hdl.handle.net/10500/27864
Ecotourism
Problem-based learning
Case study
Higher education
Real-world problem-based learning: a case study evaluated
oai:uir.unisa.ac.za:10500/278672021-08-27T14:10:08Zcom_10500_21639com_10500_21636com_10500_25col_10500_21671
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Queiros, Dorothy
author
De Villiers, Ruth
author
Van Zyl, Cina
author
Conradie, Nicolene
author
Van Zyl, L
author
2015
In the open distance learning environment, efforts are made to engage students
and provide rich environments for active learning (REALs). This article describes
exploratory research undertaken on a fourth-year Tourism Management module.
The research investigated two different study guides for different years – 2012
students using an innovative guide with learner engagement tools designed in line
with current learning theory, to achieve a REAL; and 2011 learners using a traditional
study guide with far fewer engagement tools. The two consecutive cohorts completed
a quantitative survey designed from theory on learner engagement, motivation and
interactivity. The survey investigated learners’ experiences of the implementation
of four constructs, namely course design; engagement; learning activities; and
the integrated construct of relevance, application, bonding and ownership. Data
analysis was conducted using descriptive statistics, non-parametric correlations
and cross-tabulations. Results suggest that this REAL does aid learning but not
to the extent anticipated, and that it may be too rich. In light of the greater debate
regarding the design of ODL material to maximise learning, recommendations are
made to discerningly regulate the richness and depth of learning material, avoid
overload of isolated learners, and gradually introduce REALs.
Queiros, D.R., de Villiers, M.R., van Zyl, C., Conradie, N. & van Zyl, L 2015. Rich environments for active Open Distance Learning: Looks good in theory but is it really what learners want? Progressio, 37(2):79-100
0256-8853
http://hdl.handle.net/10500/27867
Open distance learning
Rich environment for active learning (REAL)
Constructivism
Engagement
Motivation
Interactivity
Learner activities
Course design
Relevance
Application
Bonding
Ownership
Rich Environments for Active Open Distance Learning: Looks Good in Theory But is it Really What Learners Want?
oai:uir.unisa.ac.za:10500/296192022-11-21T13:31:57Zcom_10500_3752com_10500_21639com_10500_21636com_10500_25col_10500_3753col_10500_21671
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Sayedwa, Ntuthuzelo Headman
author
Queiros, Dorothy
author
2021
The Blue Flag award has become a prevalent tool for beach management worldwide. It applies environmental law and focuses on sustainable management of urban beaches. The literature reveals that Blue Flag beaches grant visitors’ assurance of compliance with approved international standards of safety, quality and acceptable user regulations. South Africa was accorded accreditation rights 20 years ago, to pursue this status as a sustainable ecological approach. Yet, a research gap exists with fragmented environmental legislation and policies, which continue to afflict certain regions, such as Eastern Beach in the Eastern Cape. The intensity of negative environmental impacts has caused deterioration of coastal conditions, fuelled by open sewage disposal, illegal littering and lack of environmental compliance. This has complicated conservation efforts and reached a critical stage, requiring urgent attention to eco-friendly and optimal management plans. This paper therefore aims to determine current conservation-related plans and recommendations to move Eastern Beach towards Blue Flag status. This empirical research followed a qualitative approach via virtual semi-structured interviews with twenty participants, who were tourism public and private stakeholders. Data was analysed using thematic analysis. Findings reveal that organisations are involved in planning and management of land activities to achieve Blue Flag status and are promoting environmental awareness amongst the public. The majority of participants felt that the status would improve the quality of the water, beach-front and environmental education and training. Current conservation-related plans include infrastructural development, such as sewage pipe replacement and environmental cleaning campaigns. Participants highlighted the need for enhanced collaboration on conservation initiatives; management of pollution and land activities; and public awareness and voluntary conservation initiatives. A proper needs analysis and the creation of environmental guidelines were also recommended. Findings provide guidance to stakeholders towards attaining the status, which can have positive socio-economic and ecological impacts on Eastern Beach and its surroundings.
Sayedwa, N.H. and Queiros, D.R. 2021. Towards Blue Flag status: Current conservation-related plans and recommendations for Eastern Beach in East London, South Africa, by public and private stakeholders. In Cauto, U. and Knott, B. (eds.). Proceedings of the 5th International Conference on Events (ICE): Making New Waves in Africa: Exploring Frontiers in Festivals and Events, held at the Cape Peninsula University of Technology, Cape Town, South Africa, 16-18 November, 95-104,
978-0-620-98104-0
https://hdl.handle.net/10500/29619
Blue Flag award
Sustainable improvement strategy
Coastal tourism
Perceptions
Public and private stakeholders
Towards Blue Flag status: Current conservation-related plans and recommendations for Eastern Beach in East London, South Africa, by public and private stakeholders
oai:uir.unisa.ac.za:10500/286262022-03-17T14:34:53Zcom_10500_21639com_10500_21636com_10500_25col_10500_21671
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Ngcamphalala, Thobeka
author
Ambe, Intaher Marcus
author
2018
In South Africa, procurement, seen as a strategic tool for socio-economic development, is guided
by the Supply Chain Management Policy Framework developed in 2003 (Ambe, 2016:280). Each
government entity is driven by its own SCM which is unique to its operations. However, the
commuter bus industry is complex and its operations are not in line with the recommended
regulations. Procurement in the industry is marred by a lot of challenges, such as the fact that to
date no new contracts have been concluded since 2001 (Walters & Manamela, 2016:3). The
Small Bus Operators (SBOs) cannot participant in the government contracting system. This paper
explores procurement’s contributions towards socio-economic objectives within the commuter
bus industry in South Africa. The paper is both descriptive and exploratory in nature, and employs
a mixed-method research approach. The data were collected from a sample of 18 respondents
who are key stakeholders directly involved in the procurement of subsidised commuter bus
services in Gauteng. Face-to-face interviews and a semi-structured questionnaire were used. The
findings of the study reveal the role of the procurement function within the commuter bus industry,
including the development of small, medium, micro enterprises and its contribution to the country’s
Gross Domestic Product (GDP).
Ngcamphalala, TKT. and Ambe, IM. 2018. Procurement’s contribution towards socio-economic objectives within the commuter bus industry. Paper presented at the 30th Annual Conference of the Southern African Institute of Management Scientists held at Stellenbosch University from the 16-19 September 2018: pp. 630-643..
978-0- 7972-1729-4
https://hdl.handle.net/10500/28626
Procurement
Socio-economic Objectives
South Africa
Commuter bus industry
Procurement’s contribution towards socio-economic objectives within the commuter bus industry
oai:uir.unisa.ac.za:10500/286672022-11-24T08:46:57Zcom_10500_3752com_10500_21639com_10500_21636com_10500_25col_10500_3753col_10500_21671
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Kato, Ahmed I.
author
Germinah, Chiloane-Phetla E.
author
2022-03-05
Abstract
In recent times, venture capital (VC) financing has evolved as an alternative feasible funding model for young innovative companies. Existing studies focus on whether VC enhances profitability. While helpful, this body of work does not address a critical question: whether VC firms are more profitable than non-VC firms. The co-existence of both VC and non VC firms in Africa provides an opportunity to address this question. Accordingly, this paper sought to extend the understanding of the relationship between VC financing and the profitability of portfolio companies in Uganda, a rapidly growing VC market. We utilised a mixed methods approach, which involved quantitative data collected from 68 key VC stakeholders, and qualitative data collected from 16 semi-structured face-to-face interviews. The results confirm the superior performance of VC-financed enterprises when compared to non-VC-financed enterprises. The study makes a vital contribution by offering a diversified framework for enterprise success. The framework will assist VC firms in evaluating and customising funding programmes that can propel early-stage firms’ success in Uganda, and in similar emerging economies. Secondly, our results contribute to extant knowledge about recent developments in Uganda’s VC industry and how it influences the profitability trends of SMEs, also in similar emerging economies.
Journal of Innovation and Entrepreneurship. 2022 Mar 05;11(1):30
https://doi.org/10.1186/s13731-022-00216-5
https://hdl.handle.net/10500/28667
Empirical examination of relationship between venture capital financing and profitability of portfolio companies in Uganda
oai:uir.unisa.ac.za:10500/296722022-12-05T14:13:47Zcom_10500_3752com_10500_21639com_10500_21636com_10500_25col_10500_3753col_10500_21671
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Queiros, Dorothy
author
Van Zyl, Cina
author
Dimopoulos, Dimitri
author
2021
The east coast of Africa is renowned as an adventure tourism getaway destination and scuba dive tourists from around the world frequent the region to dive on its pristine coral reefs. Environmental change, however, is becoming a key driver for dive tourists’ decisions to travel, and these tourists are avoiding areas where coral reefs are no longer pristine. Indirect environmental risks, occurring outside the borders of countries and outside the control of dive operators, impact on coral reef tourism within those countries and on the greater Blue Economy. Indirect environmental risks include climate change, industrialisation of coastal regions, increased shipping and boating activities, as well as marine and land-based pollution. This paper reports on the perceptions of dive operators on the indirect environmental risks which threaten the future of the dive tourism industry in the East African Marine Ecoregion. The research followed an exploratory and descriptive research design within a post-positivism paradigm. Via purposive sampling, surveys were conducted with 34 dive operators from Kenya, Tanzania, Mozambique and South Africa. Research findings indicate two overall areas of concern impacting on coral reefs – activities relating to climate change, followed by coastal development and industrialisation of coastal areas. In terms of specific indirect risks, marine pollution is significant, followed by coral bleaching and extreme weather events. There is an increasing level of concern that continued environmental disturbances will impact on business in future. This is not just a problem for the coastal tourism industry, but also for coastal communities who share this precious resource. It is vital to cast a spotlight on the turbulent waters of environmental risks, which ultimately affect the sustainability of marine tourism and wider Blue Economy. By doing so, regional plans can be shaped to respond to these threats in a more discerning way.
Dimopolous, D., Queiros, D. and Van Zyl, C. 2021. Exploring Indirect Environmental Risks That Impact Coral Reef Tourism In The East African Marine Ecoregion. Transcending Borders in Tourism Through Innovation and Cultural Heritage:Paper presented at the 8th International Conference of IACuDiT (International Association of Cultural and Digital Tourism). Hydra Island, Greece, 1-3 September, 155-172.
978-3-030-92491-1
2198-7254
2198-7246
https://doi.org/10.1007/978-3-030-92491-1_9
https://hdl.handle.net/10500/29672
Dive operators
East African Marine Ecoregion
Environmental change
Indirect environmental risks
Marine tourism
Scuba diving industry
Exploring indirect environmental risks that impact coral reef tourism in the East African Marine Ecoregion.
oai:uir.unisa.ac.za:10500/296112022-11-17T09:19:30Zcom_10500_3752com_10500_21639com_10500_21636com_10500_25col_10500_3753col_10500_21671
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Nthebe, Sello Samuel
author
Swart, Magdalena Petronella (Nellie)
author
Queiros, Dorothy
author
2020
Over the past few decades, hotel guests’ service expectations grew from services such as check-in and
check-out (Cobanoglu, Corbaci, Moreo & Ekinci, 2003) to expecting hotels to, amongst others,
provide services relating to tourist attractions (Adler & Gordon, 2013; Yeh, Leong, Blecher & Hu,
2005). Despite these developments, South Africa (SA) is amongst the countries confronted by the
minimal utilisation of tourist attractions (National Department of Tourism, 2012) and the tourists’ lack
of awareness of tourist attractions within major destinations, such as Cape Town (City of Cape Town,
2013) and Durban (eThekwini Municipality, 2014). By providing tourists with services relating to
tourist attractions, hotels are likely to contribute towards addressing the minimal utilisation and lack
of awareness of tourist attractions. Guest orientation (Lee, 2014), self-efficacy (Jaiswal & Dhar, 2015),
motivation (Hon & Leung, 2011) and effort (Marić, Marinković, Marić & Dimitrovski, 2016) are
constructs that impact on the service performance of hotel staff. However, studies have not been
conducted to determine the impact of these constructs on the performance of hotel staff relating to
tourist attractions. This paper forms part of a PhD study in progress which explores the constructs
(Guest orientation, Self-efficacy, Motivation and Effort) that impact on hotel staff’s performance of
services relating to tourist attractions. The PhD adopted a qual-QUANT research method to, in phase
1, qualitatively identify emerging themes from each construct, which will be quantitatively
investigated in phase 2. This paper stems from phase 1 and aims to identify via qualitative research the
key themes that emerge in each of the four constructs that are associated with hotel staff’s performance
of services relating to tourist attractions. Semi-structured interviews were conducted with four
certified hotel concierges belonging to Les Clefs d’ Or in SA. Thematic coding was used to identify
the themes emerging from the qualitative data. Eight themes emerged from Guest orientation, five
from Self-efficacy, seven from Motivation and ten from Effort.
Nthebe, S., Swart, M.P. & Queiros, D. 2020. Front Office Staff’s Performance of Services Relating to Tourist Attractions: Understanding the Service Delivery of Hotel Concierges. In Gunadi et.al (ed.), Culture, People and Technology - The Driving Forces for Tourism Cities: Proceedings of the 8th ITSA Biennial Conference 2020. UK: The British Library, 199-215.
2517 – 1496
2517 – 1488
https://hdl.handle.net/10500/29611
Guest orientation
Self-efficacy
Motivation
Effort
Tourist attractions
Front Office Staff’s Performance of Services Relating to Tourist Attractions: Understanding the Service Delivery of Hotel Concierges
oai:uir.unisa.ac.za:10500/296582022-12-02T08:30:33Zcom_10500_21639com_10500_21636com_10500_25col_10500_21671
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Queiros, Dorothy
author
Mearns, Kevin
author
Van Zyl, Cina
author
2020
Research in rural and peri-urban communities in South Africa can yield rich data but requires new thinking on how best to gather data. The right questions need to be asked in an optimal way. This research for a PhD in Environmental Management, sought to determine the influences on pro-conservation attitudes and behaviour in communities surrounding protected areas in South Africa. Few studies in this field are purely qualitative, yet this approach can be an excellent way to investigate attitudes and behaviour. The aim of this paper is to describe the novel multiple-method qualitative approach used, which borrowed from grounded theory and was implemented in three contrasting case studies. The research was situated in the paradigm of constructivism/interpretivism, borrowing from pragmatism. Focus group interviews, mapping, and adapted nominal grouping technique (NGT) were used to collect data. The data were first analysed question-by-question for each case study, using open inductive coding, followed by cross-case analysis which resulted in meta-themes for each research objective. Atlas.ti was used to support analysis. The bouquet of methods proved valuable in gathering and triangulating data. Furthermore, NGT provided a novel means of ranking benefits and costs experienced by communities due to bordering a protected area – to indicate level of importance. Participants largely managed the process independently, and it allowed quieter individuals to be heard. Finally, the researcher found little evidence of mapping (or any drawings) being used in rural/peri-urban research. This unique methodology resulted in practical and theoretical knowledge in environmental management and provides a template for other researchers. It can be applied to business and other management studies requiring research in rural/peri-urban areas. Contributions include a data-derived middle-range substantive theory, accompanied by recommendations for its implementation. To broaden applicability, the theory was then combined with existing literature to produce a comprehensive integrated framework.
Queiros, D.R., Mearns, K.F. & van Zyl, C. 2020. Rural and peri-urban communities in South Africa: Using innovative qualitative research to hear their voices. Paper presented at the 19th European Conference on Research Methods. Online conference hosted by the University of Aveiro, Portugal, 18-19 June. ISBN: 978-1-912764-60-0
978-1-912764-60-0
https://hdl.handle.net/10500/29658
Adapted nominal grouping technique
Case studies
Focus group interviews
Grounded theory
Mapping
Multiple method qualitative approach
Rural and peri-urban communities
Rural and peri-urban communities in South Africa: Using innovative qualitative research to hear their voices
oai:uir.unisa.ac.za:10500/295442022-11-07T06:29:04Zcom_10500_3752com_10500_21639com_10500_21636com_10500_25col_10500_3753col_10500_21671
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Queiros, Dorothy
author
2022
Protected areas are often surrounded by impoverished communities. Biodiversity must
be conserved while improving community well-being. Greater insight is required into
what influences pro-conservation attitudes and behaviour in these communities. Much
appears to rest on the relationships between protected area staff and local communities
surrounding the parks, yet there is limited understanding of stakeholders’ perceptions
and how to pragmatically achieve win-win solutions. With the current lack of a
multidimensional framework to enhance understanding of this complex and dynamic
relationships, this research aimed to construct a comprehensive integrated framework
representing the components that can influence people-park relationships. The
framework was constructed via a threefold approach, namely a broader literature review,
a focused study of existing schemata and primary research regarding the attitudes and
behaviour of three local communities bordering three different protected areas in South
Africa. The resultant People Parks Win-Win Framework consists of four layers (each
with its own components): ‘External context’, ‘Stakeholders’, ‘Community beneficiation’
and ‘Outputs’. Its unique arrangement focuses on beneficiation, inclusion of more
stakeholders and their characteristics, the centrality of relationships and demonstration
of outputs (how preceding layers can culminate in win-wins and how pro-conservation
attitudes and behaviour fit into this). A simplified framework is also provided, for
stakeholders to superimpose their own characteristics, benefits, influences and
beneficiation principles. This research draws on the work of others as well as primary
research to produce this multidimensional framework capturing the influences on
people-park relationships with a focus on achieving both community well-being and
biodiversity conservation.
Conservation implications: Win-wins for community well-being and biodiversity
conservation are complex. Yet potential exists for tangible and intangible beneficiation,
which can foster positive attitudes resulting in pro-conservation behaviour and robust
reciprocate relationships between parks and neighbouring communities. To this
end, the framework serves as a practical tool for protected area managers and
stakeholders involved in the people-park relationships, which can be customised to
particular contexts.
Queiro, D.R., 2022, ‘People Parks Win-Win Framework: Integrating components that can influence people-park relationships’, Koedoe 64(1), a1723. https://doi. org/10.4102/koedoe. v64i1.1723
2071-077
https://doi.org/10.4102/koedoe.v64i1.1723
https://hdl.handle.net/10500/29544
Benefits
Biodiversity conservation
Local community wellbeing
People-park relationships
People-Parks Win-Win Framework
Pro-conservation attitudes
People Parks Win-Win Framework: Integrating components that can influence people-park relationships