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An ethnographic exploration of intrapersonal, interpersonal and intra-group conflict management interventions in an institution of higher education

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dc.contributor.advisor Nieuwoudt, Johannes Marthinus
dc.contributor.author Van Niekerk, Adriana Martha Maria
dc.date.accessioned 2013-05-09T09:00:44Z
dc.date.available 2013-05-09T09:00:44Z
dc.date.issued 2013-05-09
dc.date.submitted 2012-10
dc.identifier.citation Van Niekerk, Adriana Martha Maria (2013) An ethnographic exploration of intrapersonal, interpersonal and intra-group conflict management interventions in an institution of higher education, University of South Africa, Pretoria, <http://hdl.handle.net/10500/9365> en
dc.identifier.uri http://hdl.handle.net/10500/9365
dc.description.abstract This study explores the world of human conflict in the workplace, the workplace (in this case) being a South African university. Using the academic tools of ethnography and autoethnography, I investigate the dimensions of human conflict management, which include intrapersonal, interpersonal and intra-group conflict management, from a psychological perspective. In this thesis I refer, in particular, to examples and extractions taken from case studies that focus on conflicts between employees. In doing so I used an eclectic, psychodynamic theoretical frame of reference. The data was collected and processed over a period of fourteen years. Another focus of this thesis is my reflections on my personal development as a counselling psychologist specialising in intrapersonal, interpersonal and intra-group conflict management within an institutional organisation. The participants‟ stories revealed intense emotional experiences and I have put forward suggestions on how these experiences could be explored and dealt with by means of psychologically orientated techniques and interventions within the boundaries of the ethical codes and values of counselling psychology. My eclectic choice of brief psychotherapy, strengths-based counselling, and psychodynamic-based intrapersonal, interpersonal and intra-group interventions are included in my personal narrative. This study serves only as a guideline to other counselling psychologists who deal with human conflicts in similar situations. I have not tried to present a generalised theory. In this study, I argue strongly that there is indeed a place for counselling psychologists and the application of psychological knowledge in the world of human resources departments in organisations. I believe that counselling psychologists can operate, alternatively, as individual counselling psychologists, workshop facilitators and co-facilitators, as consultants, and as members of multidisciplinary teams to address, among other, conflict management in a tertiary institution. en
dc.format.extent 1 online resource (vii, 249 leaves)
dc.language.iso en en
dc.rights University of South Africa
dc.subject Counselling psychologist en
dc.subject Identity development en
dc.subject Workplace conflicts en
dc.subject Conflict management en
dc.subject Human conflicts en
dc.subject Intrapersonal conflicts en
dc.subject Interpersonal conflicts en
dc.subject Intra-group conflicts en
dc.subject Brief psychotherapy en
dc.subject Psychological perspective en
dc.subject Eclectic psychodynamic frame of reference en
dc.subject Metaphor en
dc.subject Storytelling en
dc.subject Life stories en
dc.subject Narratives en
dc.subject Employee wellness en
dc.subject Psychological wellbeing en
dc.subject Ethnography en
dc.subject Autoethnograpy en
dc.subject.ddc 658.3145019
dc.subject.lcsh Ethnology -- South Africa -- Psychological aspects -- Case studies
dc.subject.lcsh Employee health promotion -- South Africa -- Psycological aspects -- Case studies
dc.subject.lcsh Universities and colleges -- South Africa -- Personnel management -- Psycological aspects -- Case studies
dc.subject.lcsh Conflict management -- South Africa -- Psycological aspects -- Case studies
dc.title An ethnographic exploration of intrapersonal, interpersonal and intra-group conflict management interventions in an institution of higher education en
dc.type Thesis en
dc.description.department Psychology en
dc.description.degree D. Litt. et Phil. (Psychology)


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