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A framework and methodology for knowledge management system implementation

Show simple item record Smuts H. en Van Der Merwe A. en Loock M. en Kotze P. en 2012-11-01T16:31:22Z 2012-11-01T16:31:22Z 2009 en
dc.identifier.citation ACM International Conference Proceeding Series en
dc.identifier.isbn 9.78161E+12 en
dc.identifier.other 10.1145/1632149.1632160 en
dc.description.abstract Knowledge assets are of far greater value than any tangible asset and provide organisations with the basis for creating a sustainable competitive advantage. The nature of knowledge and knowledge management have given rise to a range of different definitions of knowledge management systems that enable organisations to convert their knowledge into actionable information that provides them with a competitive edge and innovative capability. Such an implementation process is a comprehensive course of action that requires focus and commitment through-out the organisation in order to achieve results, yet no universally accepted framework or methodology for such a process exists. This paper analyses and describes enhancements to a 12-step process derived by Calabrese and Orlando [6] to implement a knowledge management system aimed at providing a more comprehensive framework and methodology for knowledge management system implementation. These enhancements are based on findings relating to a knowledge management proof of concept implementation conducted at one of the major mobile telecommunication operators in South Africa. Copyright 2009 ACM. en
dc.language.iso en en
dc.subject Knowledge management system implementation; Knowledge management system implementation methodology; Knowledge management system implementation process Competitive edges; Course of action; Implementation process; Innovative capability; Knowledge assets; Knowledge management system; Mobile telecommunications; Orlando; Proof of concept; South Africa; Sustainable Competitive Advantages; Tangible assets; Competition; Engineers; Knowledge based systems; Knowledge management; Management; Knowledge acquisition en
dc.title A framework and methodology for knowledge management system implementation en
dc.type Conference Paper en

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