Leadership effectiveness of a business unit senior management in a public utility : the perception of employees

Abstract

The complexity of the business environment requires organisations to employ leaders with strong managerial skills. The leaders need to face all challenges in the business unit to ensure efficient productivity and business efficiency. The research problem is instability in management due to many changes in leadership positions, which then emphasises the need for business to assess leadership effectiveness. The main objective of this study is to evaluate the leadership effectiveness of the senior management of the business unit.