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"Hellopeter! On: How are they doing?" The perceptions , experiences and recommendations of social work students as customers of an open and distance learning university

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dc.contributor.author Alpaslan, A. H.
dc.date.accessioned 2012-07-31T06:43:42Z
dc.date.available 2012-07-31T06:43:42Z
dc.date.issued 2012-07-18
dc.identifier.uri http://hdl.handle.net/10500/6061
dc.description Inaugural lecture presented by Prof. AH (Nicky) Alpaslan, Department of social work, Unisa en
dc.description.abstract This paper originated from an explorative, descriptive Q-methodology study undertaken, with the aim to explore and describe social work student customers‟ perceptions about their social work studies at Unisa and only reports on the findings deduced specifically from their free comments. In responding to the question, on: “how are they doing?” the participants‟ unsolicited experience-based perceptions point to the fact that the Department of Social Work is not just doing “bad”, or only performing “well”. The student customers seem both and simultaneously satisfied and dissatisfied with similar and different aspects related to the quality of services offered by Unisa and the Department under scrutiny. In view of feeling both positive, and negative about the quality service delivery experienced by them, all is not lost, as the unsolicited recommendations forwarded by them invites both Unisa and its Social Work Department to consider these recommendations in order to enhance the customers‟ service delivery experiences. en
dc.language.iso en en
dc.publisher Unisa en
dc.subject Social work students en
dc.subject Open and Distance Learning en
dc.title "Hellopeter! On: How are they doing?" The perceptions , experiences and recommendations of social work students as customers of an open and distance learning university en
dc.type Presentation en


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  • Unisa Inaugural Lectures [34]
    This collection contains text versions of inaugural lectures presented by Unisa full professors.

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