dc.contributor.advisor |
Human, S. P.
|
en |
dc.contributor.author |
Legodi , Elizabeth Mmalehu
|
en |
dc.date.accessioned |
2009-08-25T10:45:07Z |
|
dc.date.available |
2009-08-25T10:45:07Z |
|
dc.date.issued |
2009-08-25T10:45:07Z |
|
dc.date.submitted |
2008-03-31 |
en |
dc.identifier.citation |
Legodi , Elizabeth Mmalehu (2009) The perception of community members of the quality of care rendered in Limpopo, in terms of the Batho Pele principles, University of South Africa, Pretoria, <http://hdl.handle.net/10500/604> |
en |
dc.identifier.uri |
http://hdl.handle.net/10500/604 |
|
dc.description.abstract |
The purpose of the study was to describe and explore the provision of quality care in the primary health care clinics of Limpopo within the framework of the Batho Pele principles' service standards by determining the level of implementation of these principles. The aim was to improve compliance with the Batho Pele principles. The researcher conducted a quantitative, exploratory and descriptive study in four selected primary health care clinics. Data collection was done using structured questionnaires for interviews and observation. Two groups of respondents participated in the study, namely patients (n=185) and nurses (n=21). The study highlighted the level of implementation of the Batho Pele principles in four primary health care clinics in the Capricorn District, Limpopo. The findings revealed that the Batho Pele principles were regarded as important criteria to assess quality care. Recommendations were made to improve the level of implementation of some of the principles. |
en |
dc.format.extent |
1 online resource (vii, 104 leaves) |
|
dc.language.iso |
en |
en |
dc.subject |
Primary health care clinics |
en |
dc.subject |
Patients |
en |
dc.subject |
Nurses |
en |
dc.subject |
Batho Pele principles |
en |
dc.subject |
Perceptions |
en |
dc.subject |
Quality care |
en |
dc.subject.ddc |
353.6096825 |
|
dc.subject.lcsh |
Batho Pele (Program) |
|
dc.subject.lcsh |
Primary health care -- South Africa -- Limpopo -- Evaluation |
|
dc.subject.lcsh |
Community health services -- South Africa -- Limpopo -- Evaluation |
|
dc.subject.lcsh |
Rural health clinics -- South Africa -- Limpopo |
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dc.subject.lcsh |
Communication in community health services -- South Africa -- Limpopo |
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dc.subject.lcsh |
Patient satisfaction -- South Africa -- Limpopo |
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dc.subject.lcsh |
Community health nurses -- Rating of -- South Africa -- Limpopo |
|
dc.subject.lcsh |
South Africa. Dept. of Public Service & Administration. Batho pele, people first -- Evaluation |
|
dc.title |
The perception of community members of the quality of care rendered in Limpopo, in terms of the Batho Pele principles |
en |
dc.type |
Dissertation |
en |
dc.description.department |
Health Studies |
en |
dc.description.degree |
M. A. (Health Studies) |
en |